chnages
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Fusion Repairs
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==============
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Comprehensive repairs and maintenance management for medical equipment retailers
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and service providers (hospital beds, wheelchairs, stairlifts, porch lifts,
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walkers, mattresses, rollators).
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Medical equipment repair intake, dispatch, maintenance, pricing, and client
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self-service for Westin / Fusion Central (beds, wheelchairs, stairlifts,
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porch lifts, lift chairs, walkers, mattresses, rollators).
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Phase 1 - MVP
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-------------
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- Three intake surfaces sharing one service layer:
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* Backend wizard for CS reps on the phone
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* Sales rep portal (/my/repair/new) for reps on the road
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* Public client self-service portal (/repair) - voicemail ready
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- Guided question templates per medical equipment category
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- Phone-first partner lookup with duplicate-call detection
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- Multi-equipment per call (one repair.order per unit)
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- Photo / video capture during intake
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- Third-party equipment support (equipment we didn't sell)
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- Auto warranty detection from original sale order
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- Office notification recipients + 4 follow-up activities
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- repair.order extensions linked to fusion.technician.task
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Shipped (see fusion_repairs/cloud.md for full status):
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- Backend CS wizard + OWL dashboard + repair.order (RO-YYYYMM-NN)
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- Sales rep portal (/my/repair/*) and public portal (/repair) with AI self-check
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- Maintenance contracts, tokenized booking, reminder crons
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- Visit report wizard (signature, parts, Poynt), callout/labor-warranty pricing
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- CS troubleshooting flowcharts (Drawflow designer + OWL runner)
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- Parts-to-order with draft purchase orders and client ETA emails
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Phase 2-4 (roadmap)
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-------------------
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- AI self-check engine with strict medical safety guardrails
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- Upsell engine and direct-buy parts/plans
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- Repair warranty tracking (free re-do window)
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- Visit report wizard with Poynt terminal payment
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- Maintenance contracts with client self-booking
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- Weekend safety on-call paging
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- SMS notifications, compliance certificates, analytics
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Deferred: RingCentral SMS, fusion_schedule slots, office follow-up crons,
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equipment portal, mail-in shop workflow, ADP/claims bridge, automated tests.
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Copyright (C) 2024-2026 Nexa Systems Inc. All rights reserved.
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""",
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