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gsinghpal
2026-05-27 16:12:22 -04:00
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Fusion Repairs
==============
Comprehensive repairs and maintenance management for medical equipment retailers
and service providers (hospital beds, wheelchairs, stairlifts, porch lifts,
walkers, mattresses, rollators).
Medical equipment repair intake, dispatch, maintenance, pricing, and client
self-service for Westin / Fusion Central (beds, wheelchairs, stairlifts,
porch lifts, lift chairs, walkers, mattresses, rollators).
Phase 1 - MVP
-------------
- Three intake surfaces sharing one service layer:
* Backend wizard for CS reps on the phone
* Sales rep portal (/my/repair/new) for reps on the road
* Public client self-service portal (/repair) - voicemail ready
- Guided question templates per medical equipment category
- Phone-first partner lookup with duplicate-call detection
- Multi-equipment per call (one repair.order per unit)
- Photo / video capture during intake
- Third-party equipment support (equipment we didn't sell)
- Auto warranty detection from original sale order
- Office notification recipients + 4 follow-up activities
- repair.order extensions linked to fusion.technician.task
Shipped (see fusion_repairs/cloud.md for full status):
- Backend CS wizard + OWL dashboard + repair.order (RO-YYYYMM-NN)
- Sales rep portal (/my/repair/*) and public portal (/repair) with AI self-check
- Maintenance contracts, tokenized booking, reminder crons
- Visit report wizard (signature, parts, Poynt), callout/labor-warranty pricing
- CS troubleshooting flowcharts (Drawflow designer + OWL runner)
- Parts-to-order with draft purchase orders and client ETA emails
Phase 2-4 (roadmap)
-------------------
- AI self-check engine with strict medical safety guardrails
- Upsell engine and direct-buy parts/plans
- Repair warranty tracking (free re-do window)
- Visit report wizard with Poynt terminal payment
- Maintenance contracts with client self-booking
- Weekend safety on-call paging
- SMS notifications, compliance certificates, analytics
Deferred: RingCentral SMS, fusion_schedule slots, office follow-up crons,
equipment portal, mail-in shop workflow, ADP/claims bridge, automated tests.
Copyright (C) 2024-2026 Nexa Systems Inc. All rights reserved.
""",