diff --git a/fusion_helpdesk_central/__manifest__.py b/fusion_helpdesk_central/__manifest__.py
index a97c12f1..5ac063e2 100644
--- a/fusion_helpdesk_central/__manifest__.py
+++ b/fusion_helpdesk_central/__manifest__.py
@@ -3,7 +3,7 @@
 # License OPL-1
 {
     'name': 'Fusion Helpdesk Central — Client API Keys',
-    'version': '19.0.2.3.1',
+    'version': '19.0.2.3.2',
     'category': 'Productivity',
     'summary': 'Admin UI on the central Odoo for issuing per-client API '
                'keys used by fusion_helpdesk client deployments.',
diff --git a/fusion_helpdesk_central/views/engagement_wizard_views.xml b/fusion_helpdesk_central/views/engagement_wizard_views.xml
index 97c5a3f5..fd17cd5d 100644
--- a/fusion_helpdesk_central/views/engagement_wizard_views.xml
+++ b/fusion_helpdesk_central/views/engagement_wizard_views.xml
@@ -18,11 +18,16 @@
                 <field name="mode" invisible="1"/>
                 <field name="ticket_id" invisible="1"/>
 
+                <!--
+                    Compact "who + note" header in a normal 2-col group.
+                    Owner is read-only display, Personal Note is short.
+                -->
                 <group>
-                    <group>
-                        <field name="owner_name_display" string="Owner"/>
-                        <field name="owner_email_display" string="Owner Email" widget="email"/>
-                    </group>
+                    <field name="owner_name_display" string="Owner" readonly="1"/>
+                    <field name="owner_email_display" string="Owner Email"
+                           widget="email" readonly="1"/>
+                    <field name="personal_note"
+                           placeholder="One-line note that appears above the summary in the email…"/>
                 </group>
 
                 <div class="alert alert-warning" role="alert"
@@ -34,63 +39,60 @@
                 </div>
 
                 <!--
-                    Single mode. The user fills findings first, clicks
-                    Generate Summary, reviews the AI output, edits if needed,
-                    then Sends. We deliberately don't auto-fire OpenAI on
-                    open — the AI needs the engineer's analysis to be useful.
+                    Wide textareas live DIRECTLY at the form level (not inside
+                    a <group>) so they take the full sheet width — the same
+                    pattern Odoo's mail.compose.message wizard uses for the
+                    `body` HTML editor. Section titles use <separator>, which
+                    renders as a horizontal divider with a label above the
+                    next field. This is the only Odoo 19 idiom that reliably
+                    gives a full-width textarea inside a wizard dialog.
                 -->
-                <group invisible="mode != 'single'">
-                    <field name="personal_note"
-                           placeholder="One-line note that appears above the summary in the email…"/>
-                </group>
-                <!--
-                    `col="1"` on these single-column groups makes the
-                    enclosed field span the full group width. The default
-                    `col="2"` reserves a label column even with nolabel=1,
-                    which is what was squeezing the textareas into half
-                    width before. Findings + summary are wide-form inputs
-                    that deserve all the real estate the dialog has.
-                -->
-                <group invisible="mode != 'single'" string="1. Your Findings" col="1">
-                    <field name="findings" nolabel="1"
-                           widget="text"
-                           placeholder="What did your investigation surface? Scope, limitations, recommended approach, effort, risks — anything the owner needs to know that the original reporter wouldn't have."/>
-                </group>
-                <group invisible="mode != 'single'" string="2. Summary to Send" col="1">
-                    <div class="d-flex align-items-center">
-                        <button name="action_generate_summary" type="object"
-                                string="Generate Summary from Findings"
-                                icon="fa-magic"
-                                class="btn-secondary"/>
-                        <span class="text-muted ms-2">
-                            ← click after writing your findings, then review &amp; edit below
-                        </span>
-                    </div>
-                    <field name="ai_summary" nolabel="1"
-                           widget="text"
-                           placeholder="Click Generate Summary above, or write the brief yourself. The owner reads this first."/>
-                </group>
+                <separator string="1. Your Findings"
+                           invisible="mode != 'single'"/>
+                <field name="findings"
+                       invisible="mode != 'single'"
+                       nolabel="1"
+                       widget="text"
+                       placeholder="What did your investigation surface? Scope, limitations, recommended approach, effort, risks — anything the owner needs to know that the original reporter wouldn't have."/>
+
+                <separator string="2. Summary to Send"
+                           invisible="mode != 'single'"/>
+                <div class="d-flex align-items-center mb-2"
+                     invisible="mode != 'single'">
+                    <button name="action_generate_summary" type="object"
+                            string="Generate Summary from Findings"
+                            icon="fa-magic"
+                            class="btn-secondary"/>
+                    <span class="text-muted ms-2">
+                        ← click after writing your findings, then review &amp; edit below
+                    </span>
+                </div>
+                <field name="ai_summary"
+                       invisible="mode != 'single'"
+                       nolabel="1"
+                       widget="text"
+                       placeholder="Click Generate Summary above, or write the brief yourself. The owner reads this first."/>
 
                 <!--
-                    Bulk mode: same two-step flow per ticket. Findings +
-                    Summary editable inline; a single Generate All button
-                    fans out OpenAI in parallel using each line's findings.
+                    Bulk mode: same two-step flow, per-line. The list view
+                    is wide by default because list views fill the form
+                    sheet — no special layout work needed.
                 -->
-                <group invisible="mode != 'bulk'">
-                    <field name="personal_note"
-                           placeholder="One-line note that appears once at the top of the combined email…"/>
-                </group>
-                <div class="o_row" colspan="2"
+                <separator string="Per-Ticket Findings &amp; Summaries"
+                           invisible="mode != 'bulk'"/>
+                <div class="d-flex align-items-center mb-2"
                      invisible="mode != 'bulk'">
                     <button name="action_generate_all_summaries" type="object"
                             string="Generate All Summaries"
                             icon="fa-magic"
                             class="btn-secondary"/>
-                    <span class="o_form_label text-muted ms-2">
+                    <span class="text-muted ms-2">
                         ← fill in findings per row first, then click to regenerate all summaries in parallel
                     </span>
                 </div>
-                <field name="line_ids" invisible="mode != 'bulk'" nolabel="1">
+                <field name="line_ids"
+                       invisible="mode != 'bulk'"
+                       nolabel="1">
                     <list editable="bottom" create="0" delete="0">
                         <field name="ticket_id" readonly="1"/>
                         <field name="ticket_name" readonly="1"/>