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feat(fusion_helpdesk): identity keystone helpers, seen model, admin group

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Phase 1-2: build_ticket_vals/scope/unread helpers (utils.py), fusion.helpdesk.ticket.seen read-tracking model, group_reporter_admin. 10 unit tests pass on local Community.

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
This commit is contained in:
gsinghpal
2026-05-27 03:23:31 -04:00
parent 960fe67966
commit 33fc046fa2
9 changed files with 292 additions and 1 deletions
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18
fusion_helpdesk/security/fusion_helpdesk_groups.xml Normal file
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@@ -0,0 +1,18 @@
<?xml version="1.0" encoding="utf-8"?>
<!--
Copyright 2026 Nexa Systems Inc.
License OPL-1
-->
<odoo>
<!--
Deployment-level admin for the embedded ticket inbox. Members see
ALL tickets filed from this deployment (scoped by x_fc_client_label)
in the "My Tickets" tab; non-members see only their own. The gate is
enforced server-side in the controller via has_group().
Odoo 19: res.groups has NO `users`/`category_id` fields — keep minimal.
-->
<record id="group_reporter_admin" model="res.groups">
<field name="name">Helpdesk Reporter Admin</field>
<field name="comment">Can view all tickets filed from this deployment in the in-app helpdesk inbox.</field>
</record>
</odoo>

1
fusion_helpdesk/security/ir.model.access.csv
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@@ -1 +1,2 @@
id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
access_fhd_seen_user,fusion.helpdesk.ticket.seen.user,model_fusion_helpdesk_ticket_seen,base.group_user,1,1,1,1
1 id name model_id:id group_id:id perm_read perm_write perm_create perm_unlink
2 access_fhd_seen_user fusion.helpdesk.ticket.seen.user model_fusion_helpdesk_ticket_seen base.group_user 1 1 1 1