diff --git a/fusion_helpdesk_central/__manifest__.py b/fusion_helpdesk_central/__manifest__.py
index 6adfdbb7..3b21eebe 100644
--- a/fusion_helpdesk_central/__manifest__.py
+++ b/fusion_helpdesk_central/__manifest__.py
@@ -3,7 +3,7 @@
 # License OPL-1
 {
     'name': 'Fusion Helpdesk Central — Client API Keys',
-    'version': '19.0.2.4.1',
+    'version': '19.0.2.4.2',
     'category': 'Productivity',
     'summary': 'Admin UI on the central Odoo for issuing per-client API '
                'keys used by fusion_helpdesk client deployments.',
diff --git a/fusion_helpdesk_central/models/helpdesk_ticket.py b/fusion_helpdesk_central/models/helpdesk_ticket.py
index 7f49567f..2c4330a3 100644
--- a/fusion_helpdesk_central/models/helpdesk_ticket.py
+++ b/fusion_helpdesk_central/models/helpdesk_ticket.py
@@ -289,18 +289,23 @@ class HelpdeskTicket(models.Model):
     def _fc_post_engagement_notice(self, owner_name, findings):
         """Public chatter message posted when an engagement is sent.
 
-        Two purposes:
-        - Tells the employee (via the entech My Tickets inbox, which only
-          reads public comments) that their request has been escalated
-          for approval and who's deciding.
-        - Captures our reply (findings) on the public thread so the
-          employee can see what support said — same content the owner
-          receives in the engagement email, just without the AI summary
-          (which is a decision-aid for the owner, not the employee).
+        Mirrors the engagement email body so the chatter shows the same
+        context the owner is reading: the engineer's reply (findings)
+        and the summary that's being used for the decision. We skip the
+        Original Request section that's in the email — the employee
+        filed the ticket, they already know what they asked for.
 
-        Posted via message_post with subtype_xmlid='mail.mt_comment' so
-        it survives the entech-side _public_messages filter
-        (message_type='comment' + non-internal subtype).
+        Critically: uses styled <div>s instead of <blockquote>. Odoo
+        auto-flags <blockquote> content as "quoted" (data-o-mail-quote-
+        node="1") and the chatter UI then collapses it behind a "..."
+        widget — exactly the wrong UX here, since the findings + summary
+        are the load-bearing content, not throwaway quotation. Plain
+        divs with the same visual treatment render fully inline.
+
+        Posted with subtype_xmlid='mail.mt_comment' so it passes the
+        entech-side _public_messages filter (message_type='comment' +
+        non-internal subtype) and reaches the employee's My Tickets
+        inbox.
         """
         from markupsafe import Markup, escape
         self.ensure_one()
@@ -309,14 +314,27 @@ class HelpdeskTicket(models.Model):
             '<p>⏳ <b>Awaiting owner approval from %s.</b> '
             'Their decision will appear here when they reply.</p>'
         ) % name_html
+        # Section 1: our reply (the wizard's findings)
         text = (findings or '').strip()
         if text:
             body += (
-                '<p><b>Our reply:</b></p>'
-                '<blockquote style="margin:6px 0 0 0; padding:6px 12px; '
+                '<p style="margin:12px 0 4px 0;"><b>Our reply:</b></p>'
+                '<div style="margin:0; padding:10px 14px; '
                 'border-left:3px solid #c7dcfa; color:#1e3a5f; '
-                'background:#f4f8ff;">%s</blockquote>'
-            ) % escape(text).replace('\n', '<br/>')
+                'background:#f4f8ff; border-radius:4px; '
+                'white-space:pre-wrap;">%s</div>'
+            ) % escape(text)
+        # Section 2: the AI summary the owner is seeing for the decision
+        summary = (self.x_fc_ai_summary or '').strip()
+        if summary:
+            body += (
+                '<p style="margin:14px 0 4px 0;">'
+                '<b>Summary sent to the owner:</b></p>'
+                '<div style="margin:0; padding:10px 14px; '
+                'border-left:3px solid #e5e7eb; color:#444; '
+                'background:#f9fafb; border-radius:4px; '
+                'white-space:pre-wrap;">%s</div>'
+            ) % escape(summary)
         self.message_post(
             body=Markup(body),
             message_type='comment',