admin/Odoo-Modules
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

feat(fusion_helpdesk): group My Tickets into Critical/New/Solved sections

Browse Source 
The flat write_date-sorted list was hard to scan with 50+ tickets — solved
ones were intermixed with active ones, and there was no signal for
priority. Bucket each ticket server-side into 'critical' (open + priority
High/Urgent), 'solved' (stage marked fold=True on central) or 'open'
(everything else), and render three labelled sections in the dialog with
sticky headers, count badges, and per-group accent colours. Backend keeps
its write_date desc order so latest is always at top within each bucket.

Bucketing uses helpdesk.stage.fold (not the stage name) so renaming
"Solved" to "Done" on the central won't quietly mis-categorise rows.
Adds bucket_ticket() in utils.py with unit tests covering the
folded-wins-over-priority precedence and the missing-priority fallback.

Also surfaces a small Urgent (triangle) / High (arrow) icon on each row
so a critical ticket reads at a glance even after a user scrolls past
the section header.

Bumps fusion_helpdesk to 19.0.1.6.0.
This commit is contained in:
gsinghpal
2026-05-27 11:04:31 -04:00
parent aabfc1afe7
commit 3e5ced1655
7 changed files with 172 additions and 10 deletions
Download Patch File Download Diff File Expand all files Collapse all files

56
fusion_helpdesk/static/src/scss/fusion_helpdesk.scss
View File

@@ -226,6 +226,62 @@ $fhd-accent: var(--fhd-accent, $_fhd-accent-hex);
margin-bottom: 0.85rem;
}
// Ticket groups (Critical / New & Open / Solved) — render a stack of
// labelled sections; backend already sorts each by latest-first.
.o_fhd_ticket_groups {
display: flex;
flex-direction: column;
gap: 0.85rem;
max-height: 60vh;
overflow-y: auto;
padding-right: 4px; // breathing room beside the scrollbar
}
.o_fhd_group_header {
display: flex;
align-items: center;
gap: 0.5rem;
padding: 0.35rem 0.1rem;
font-weight: 600;
font-size: 0.85rem;
text-transform: uppercase;
letter-spacing: 0.04em;
position: sticky;
top: 0;
z-index: 1;
background-color: $fhd-bg;
border-bottom: 1px solid $fhd-border;
}
.o_fhd_group_count {
margin-left: auto;
font-size: 0.75rem;
font-weight: 600;
background-color: $fhd-hover;
border: 1px solid $fhd-border;
color: $fhd-muted;
padding: 0.1rem 0.5rem;
border-radius: 10px;
font-variant-numeric: tabular-nums;
}
// Per-group accent colours on the header — kept subtle so the list rows
// stay the visual focus. The Critical icon is the only saturated colour.
.o_fhd_group_critical .o_fhd_group_header { color: #d9534f; }
.o_fhd_group_critical .o_fhd_group_header > i { color: #d9534f; }
.o_fhd_group_open .o_fhd_group_header > i { color: $fhd-accent; }
.o_fhd_group_solved .o_fhd_group_header { color: $fhd-muted; }
.o_fhd_group_solved .o_fhd_group_header > i { color: #4CAF50; }
// Priority indicator inline in the row — Urgent + High only; Low/Normal
// get nothing so 90% of rows stay quiet.
.o_fhd_priority_urgent, .o_fhd_priority_high {
flex: 0 0 auto;
font-size: 0.85rem;
}
.o_fhd_priority_urgent { color: #d9534f; }
.o_fhd_priority_high { color: #f0ad4e; }
// Ticket list
.o_fhd_ticket_list {
display: flex;