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gsinghpal
201
fusion_ringcentral/models/rc_call_dashboard.py
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201
fusion_ringcentral/models/rc_call_dashboard.py
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# -*- coding: utf-8 -*-
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# Copyright 2026 Nexa Systems Inc.
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# License OPL-1 (Odoo Proprietary License v1.0)
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from datetime import datetime, timedelta
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from odoo import api, fields, models
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class RcCallDashboard(models.TransientModel):
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_name = 'rc.call.dashboard'
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_description = 'RingCentral Call Dashboard'
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_rec_name = 'name'
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name = fields.Char(default='Call Dashboard', readonly=True)
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total_count = fields.Integer(compute='_compute_stats')
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inbound_count = fields.Integer(compute='_compute_stats')
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outbound_count = fields.Integer(compute='_compute_stats')
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answered_count = fields.Integer(compute='_compute_stats')
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missed_count = fields.Integer(compute='_compute_stats')
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avg_duration = fields.Float(compute='_compute_stats', string='Avg Duration (min)')
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success_rate = fields.Float(compute='_compute_stats', string='Success Rate (%)')
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today_count = fields.Integer(compute='_compute_time_stats', string='Today')
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week_count = fields.Integer(compute='_compute_time_stats', string='This Week')
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month_count = fields.Integer(compute='_compute_time_stats', string='This Month')
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voicemail_count = fields.Integer(compute='_compute_voicemail_stats')
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unread_voicemail_count = fields.Integer(compute='_compute_voicemail_stats')
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recent_call_ids = fields.Many2many(
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'rc.call.history',
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compute='_compute_recent_calls',
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)
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recent_voicemail_ids = fields.Many2many(
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'rc.voicemail', 'rc_dashboard_recent_vm_rel',
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compute='_compute_voicemail_lists',
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)
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older_voicemail_ids = fields.Many2many(
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'rc.voicemail', 'rc_dashboard_older_vm_rel',
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compute='_compute_voicemail_lists',
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)
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@api.depends_context('uid')
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def _compute_stats(self):
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Call = self.env['rc.call.history']
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for rec in self:
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all_calls = Call.search([])
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rec.total_count = len(all_calls)
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rec.inbound_count = Call.search_count([('direction', '=', 'inbound')])
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rec.outbound_count = Call.search_count([('direction', '=', 'outbound')])
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rec.answered_count = Call.search_count([('status', '=', 'answered')])
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rec.missed_count = Call.search_count([('status', 'in', ('missed', 'no_answer'))])
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durations = all_calls.mapped('duration')
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rec.avg_duration = round(sum(durations) / len(durations) / 60, 1) if durations else 0.0
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rec.success_rate = round(
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(rec.answered_count / rec.total_count * 100) if rec.total_count else 0.0, 1
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)
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@api.depends_context('uid')
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def _compute_time_stats(self):
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Call = self.env['rc.call.history']
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now = datetime.utcnow()
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today_start = now.replace(hour=0, minute=0, second=0, microsecond=0)
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week_start = today_start - timedelta(days=today_start.weekday())
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month_start = today_start.replace(day=1)
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for rec in self:
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rec.today_count = Call.search_count([('start_time', '>=', today_start)])
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rec.week_count = Call.search_count([('start_time', '>=', week_start)])
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rec.month_count = Call.search_count([('start_time', '>=', month_start)])
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@api.depends_context('uid')
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def _compute_recent_calls(self):
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for rec in self:
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rec.recent_call_ids = self.env['rc.call.history'].search([], limit=20)
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@api.depends_context('uid')
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def _compute_voicemail_lists(self):
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VM = self.env['rc.voicemail']
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one_week_ago = datetime.utcnow() - timedelta(days=7)
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for rec in self:
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rec.recent_voicemail_ids = VM.search([
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('received_date', '>=', one_week_ago),
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], limit=50)
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rec.older_voicemail_ids = VM.search([
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('received_date', '<', one_week_ago),
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], limit=100)
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@api.depends_context('uid')
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def _compute_voicemail_stats(self):
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VM = self.env['rc.voicemail']
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for rec in self:
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rec.voicemail_count = VM.search_count([])
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rec.unread_voicemail_count = VM.search_count(
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[('read_status', '=', 'Unread')],
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)
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# ──────────────────────────────────────────────────────────
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# Navigation actions
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# ──────────────────────────────────────────────────────────
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def action_open_all(self):
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return {
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'type': 'ir.actions.act_window',
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'name': 'Call History',
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'res_model': 'rc.call.history',
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'view_mode': 'list,form',
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}
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def action_open_inbound(self):
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return {
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'type': 'ir.actions.act_window',
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'name': 'Inbound Calls',
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'res_model': 'rc.call.history',
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'view_mode': 'list,form',
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'domain': [('direction', '=', 'inbound')],
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}
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def action_open_outbound(self):
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return {
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'type': 'ir.actions.act_window',
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'name': 'Outbound Calls',
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'res_model': 'rc.call.history',
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'view_mode': 'list,form',
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'domain': [('direction', '=', 'outbound')],
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}
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def action_open_missed(self):
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return {
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'type': 'ir.actions.act_window',
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'name': 'Missed Calls',
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'res_model': 'rc.call.history',
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'view_mode': 'list,form',
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'domain': [('status', 'in', ('missed', 'no_answer'))],
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}
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def action_open_graph(self):
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return {
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'type': 'ir.actions.act_window',
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'name': 'Call Analytics',
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'res_model': 'rc.call.history',
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'view_mode': 'graph,pivot,list',
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}
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def action_open_voicemails(self):
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return {
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'type': 'ir.actions.act_window',
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'name': 'Voicemails',
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'res_model': 'rc.voicemail',
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'view_mode': 'list,form',
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}
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def action_open_unread_voicemails(self):
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return {
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'type': 'ir.actions.act_window',
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'name': 'Voicemails',
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'res_model': 'rc.call.dashboard',
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'view_mode': 'form',
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'view_id': self.env.ref(
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'fusion_ringcentral.view_rc_voicemail_dashboard_form',
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).id,
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'target': 'current',
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}
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# ──────────────────────────────────────────────────────────
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# Quick action buttons (Call / Message / Fax)
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# ──────────────────────────────────────────────────────────
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def action_quick_call(self):
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"""Open the RingCentral dialer via the Embeddable widget."""
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return {
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'type': 'ir.actions.act_window_close',
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'infos': {
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'rc_action': 'call',
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'rc_phone_number': '',
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},
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}
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def action_quick_sms(self):
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"""Open the RingCentral SMS compose via the Embeddable widget."""
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return {
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'type': 'ir.actions.act_window_close',
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'infos': {
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'rc_action': 'sms',
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'rc_phone_number': '',
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},
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}
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def action_quick_fax(self):
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"""Open the Send Fax wizard."""
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return {
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'type': 'ir.actions.act_window',
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'name': 'Send Fax',
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'res_model': 'fusion_faxes.send.fax.wizard',
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'view_mode': 'form',
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'target': 'new',
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}
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