chnages

fusion_helpdesk/models/__init__.py

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+# -*- coding: utf-8 -*-
+from . import res_config_settings

fusion_helpdesk/models/res_config_settings.py

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+# -*- coding: utf-8 -*-
+# Copyright 2026 Nexa Systems Inc.
+# License OPL-1
+"""Configuration for the Fusion Helpdesk Reporter.
+
+Stores the central Odoo Helpdesk endpoint that submissions are
+forwarded to. Defaults point at erp.nexasystems.ca / nexamain;
+each client deployment can override per system parameter.
+"""
+from odoo import api, fields, models
+
+
+class ResConfigSettings(models.TransientModel):
+    _inherit = 'res.config.settings'
+
+    fhd_remote_url = fields.Char(
+        string='Helpdesk Remote URL',
+        config_parameter='fusion_helpdesk.remote_url',
+        help='Base URL of the central Odoo running the Helpdesk app, '
+             'e.g. https://erp.nexasystems.ca',
+    )
+    fhd_remote_db = fields.Char(
+        string='Helpdesk Remote DB',
+        config_parameter='fusion_helpdesk.remote_db',
+        help='Database name on the remote Odoo (e.g. nexamain).',
+    )
+    fhd_remote_login = fields.Char(
+        string='Helpdesk Remote Login',
+        config_parameter='fusion_helpdesk.remote_login',
+        help='Service-account login on the remote Odoo. Needs create '
+             'rights on helpdesk.ticket and ir.attachment.',
+    )
+    fhd_remote_password = fields.Char(
+        string='Helpdesk Remote Password / API Key',
+        config_parameter='fusion_helpdesk.remote_password',
+        help='Service-account password or API key. Stored in '
+             'ir.config_parameter — restrict read access if needed.',
+    )
+    fhd_remote_team_id = fields.Integer(
+        string='Helpdesk Team ID',
+        config_parameter='fusion_helpdesk.remote_team_id',
+        help='Optional. ID of the helpdesk.team on the remote that '
+             'should own all incoming tickets. Leave blank to use '
+             'the remote default routing.',
+    )
+    fhd_client_label = fields.Char(
+        string='Client Label (auto-prepended to subject)',
+        config_parameter='fusion_helpdesk.client_label',
+        help='Short tag prefixed onto the ticket subject so support '
+             'can tell which client deployment a ticket came from. '
+             'e.g. "ENTECH" → "[ENTECH] My subject"',
+    )