feat(fusion_helpdesk): customer follow-up + embedded ticket inbox

Squash-merge of feat/helpdesk-customer-followup. The billing and
fusion_login_audit work from that branch is already on main (landed
separately); this lands only the helpdesk feature.

- Identity keystone: submit() forwards partner_email/partner_name/
  x_fc_client_label so the central Helpdesk find-or-creates the customer
  partner and subscribes them as a follower (enables reply emails + magic link).
- Embedded in-app 'My Tickets' inbox: server-side scoped read/reply RPC
  endpoints, per-user seen tracking (fusion.helpdesk.ticket.seen), systray
  unread badge. Defense-in-depth scope domain + _norm_email normalisation
  (wildcard emails cannot widen scope).
- fusion_helpdesk_central: x_fc_client_label field + list/search views +
  branded acknowledgement email template.
- Deployed and smoke-tested live: nexa central 19.0.1.1.0, entech client
  19.0.1.4.1 (requires Contact Creation on the central service account).

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
This commit is contained in:
gsinghpal
2026-05-27 09:23:33 -04:00
parent 45ddb444a7
commit 6c15a7b1cf
24 changed files with 2314 additions and 130 deletions

View File

@@ -3,7 +3,7 @@
# License OPL-1 (Odoo Proprietary License v1.0)
{
'name': 'Fusion Helpdesk Reporter',
'version': '19.0.1.3.0',
'version': '19.0.1.4.1',
'category': 'Productivity',
'summary': 'One-click in-app bug reporting & feature requesting — '
'auto-creates a helpdesk.ticket on a central Odoo Helpdesk.',
@@ -27,6 +27,7 @@ module bundle. No dependencies on the rest of Fusion Plating.
'license': 'OPL-1',
'depends': ['base', 'web', 'mail'],
'data': [
'security/fusion_helpdesk_groups.xml',
'security/ir.model.access.csv',
'data/ir_config_parameter_data.xml',
'views/res_config_settings_views.xml',