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feat(fusion_helpdesk): customer follow-up + embedded ticket inbox

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Squash-merge of feat/helpdesk-customer-followup. The billing and
fusion_login_audit work from that branch is already on main (landed
separately); this lands only the helpdesk feature.

- Identity keystone: submit() forwards partner_email/partner_name/
  x_fc_client_label so the central Helpdesk find-or-creates the customer
  partner and subscribes them as a follower (enables reply emails + magic link).
- Embedded in-app 'My Tickets' inbox: server-side scoped read/reply RPC
  endpoints, per-user seen tracking (fusion.helpdesk.ticket.seen), systray
  unread badge. Defense-in-depth scope domain + _norm_email normalisation
  (wildcard emails cannot widen scope).
- fusion_helpdesk_central: x_fc_client_label field + list/search views +
  branded acknowledgement email template.
- Deployed and smoke-tested live: nexa central 19.0.1.1.0, entech client
  19.0.1.4.1 (requires Contact Creation on the central service account).

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
This commit is contained in:
gsinghpal
2026-05-27 09:23:33 -04:00
parent 45ddb444a7
commit 6c15a7b1cf
24 changed files with 2314 additions and 130 deletions
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1
fusion_helpdesk/security/ir.model.access.csv
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@@ -1 +1,2 @@
id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
access_fhd_seen_user,fusion.helpdesk.ticket.seen.user,model_fusion_helpdesk_ticket_seen,base.group_user,1,1,1,1
1 id name model_id:id group_id:id perm_read perm_write perm_create perm_unlink
2 access_fhd_seen_user fusion.helpdesk.ticket.seen.user model_fusion_helpdesk_ticket_seen base.group_user 1 1 1 1