diff --git a/fusion_helpdesk_central/__manifest__.py b/fusion_helpdesk_central/__manifest__.py
index f116394a..004e39f8 100644
--- a/fusion_helpdesk_central/__manifest__.py
+++ b/fusion_helpdesk_central/__manifest__.py
@@ -3,7 +3,7 @@
 # License OPL-1
 {
     'name': 'Fusion Helpdesk Central — Client API Keys',
-    'version': '19.0.2.3.3',
+    'version': '19.0.2.3.4',
     'category': 'Productivity',
     'summary': 'Admin UI on the central Odoo for issuing per-client API '
                'keys used by fusion_helpdesk client deployments.',
diff --git a/fusion_helpdesk_central/models/engagement_wizard.py b/fusion_helpdesk_central/models/engagement_wizard.py
index c4e3f6af..1ae5e438 100644
--- a/fusion_helpdesk_central/models/engagement_wizard.py
+++ b/fusion_helpdesk_central/models/engagement_wizard.py
@@ -331,12 +331,16 @@ class FusionHelpdeskEngagementWizard(models.TransientModel):
     # ------------------------------------------------------------------
     def action_generate_summary(self):
         """Single mode: fire OpenAI with the current findings, drop the
-        result into ai_summary. Returns True (no navigation) so the
-        wizard stays open and the form view re-renders with the new
-        summary populated. DO NOT return an `act_window` with
-        `res_id=self.id` here — that puts the WIZARD's id into the new
-        action's `active_id`, which then collides with default_get's
-        ticket lookup and raises "Ticket <wizard_id> no longer exists".
+        result into ai_summary. Returns an act_window dict that re-opens
+        the SAME wizard record — the only Odoo-19 idiom that reliably
+        keeps a target='new' wizard dialog open after a button click.
+        Returning True/None auto-closes the modal (Odoo's "wizard done"
+        convention).
+
+        The previous self-id collision bug (where active_id of the
+        re-opened action was the wizard's own id, which default_get
+        mis-read as a ticket id) is now prevented by default_get's
+        active_model=='helpdesk.ticket' guard.
         """
         self.ensure_one()
         if self.mode != 'single' or not self.ticket_id:
@@ -349,15 +353,12 @@ class FusionHelpdeskEngagementWizard(models.TransientModel):
         )
         self.ai_summary = summary
         self.ai_unavailable = not bool(summary)
-        return True
+        return self._reopen_action()
 
     def action_generate_all_summaries(self):
         """Bulk mode: fire OpenAI per-ticket in parallel using each line's
-        own findings. Lines that already have a non-empty ai_summary get
-        regenerated too (the user clicked the button — they meant it).
-
-        Returns True for the same reason as action_generate_summary:
-        keep the dialog open; don't re-navigate.
+        own findings. Returns an act_window dict to keep the dialog open
+        (see action_generate_summary for why we can't just return True).
         """
         self.ensure_one()
         if self.mode != 'bulk' or not self.line_ids:
@@ -373,7 +374,28 @@ class FusionHelpdeskEngagementWizard(models.TransientModel):
             line.ai_summary = results.get(line.ticket_id.id, '')
         any_ok = any(results.values())
         self.ai_unavailable = not any_ok
-        return True
+        return self._reopen_action()
+
+    def _reopen_action(self):
+        """Return the act_window dict that re-opens the same wizard record.
+
+        Passes an EXPLICITLY EMPTY context override so the parent ticket
+        form's active_id / active_model don't leak in and confuse any
+        future default_get call. The wizard record is loaded directly by
+        res_id; default_get won't be called for a load (Odoo 19 only
+        invokes it when creating new records), but the empty context is
+        belt-and-suspenders against future regressions.
+        """
+        self.ensure_one()
+        return {
+            'type': 'ir.actions.act_window',
+            'name': _('Request Owner Approval'),
+            'res_model': self._name,
+            'res_id': self.id,
+            'view_mode': 'form',
+            'target': 'new',
+            'context': {},
+        }
 
     # ------------------------------------------------------------------
     # Send: write engagement state + queue mail