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feat(fusion_helpdesk_central): client-label field, views, branded ack email

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x_fc_client_label on helpdesk.ticket (+ list/search exposure), create() override sends a branded acknowledgement (magic link via get_portal_url) for in-app-channel tickets only. 3 Enterprise tests (run on nexa).

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
This commit is contained in:
gsinghpal
2026-05-27 03:38:39 -04:00
parent b6e7ad3485
commit 9dceff5baf
7 changed files with 220 additions and 1 deletions
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34
fusion_helpdesk_central/views/helpdesk_ticket_views.xml Normal file
View File

@@ -0,0 +1,34 @@
<?xml version="1.0" encoding="utf-8"?>
<!--
Copyright 2026 Nexa Systems Inc.
License OPL-1
Surface the client-deployment tag in the agent backend so support can
see + filter tickets by the deployment they came from.
-->
<odoo>
<record id="fhc_ticket_list_label" model="ir.ui.view">
<field name="name">fhc.helpdesk.ticket.list.client_label</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk.helpdesk_tickets_view_tree"/>
<field name="arch" type="xml">
<xpath expr="//list" position="inside">
<field name="x_fc_client_label" optional="show"/>
</xpath>
</field>
</record>
<record id="fhc_ticket_search_label" model="ir.ui.view">
<field name="name">fhc.helpdesk.ticket.search.client_label</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk.helpdesk_tickets_view_search"/>
<field name="arch" type="xml">
<xpath expr="//search" position="inside">
<field name="x_fc_client_label"/>
<filter string="Client Deployment" name="group_client_label"
context="{'group_by': 'x_fc_client_label'}"/>
</xpath>
</field>
</record>
</odoo>