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feat(fusion_helpdesk): Critical flag, KPI cards, colored stage pills

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Three coordinated changes on top of the section grouping:

1. **Mark as Critical** — a red chip on the New tab sets priority='3'
   when submitted. The central post-create hook auto-applies a "Critical"
   helpdesk.tag (shipped via fusion_helpdesk_central data XML, noupdate=1
   so support can recolor without losing it on upgrade), giving support
   a kanban-groupable signal that doesn't rely on remembering what
   priority='3' means. Scoped to in-app-channel tickets only, so a
   support agent manually setting Urgent on their own ticket isn't
   silently tagged.

2. **KPI cards above the sections** — Total / Open / Closed / Critical
   in a 4-up grid (auto-collapses to 2x2 under 540px). Each card uses
   its own saturated gradient so it reads on both light and dark mode —
   the dialog backdrop is irrelevant because the gradient brings its
   own background. Counts are computed in JS from state.tickets so they
   always match what's rendered below.

3. **Colored stage pills** — red Critical, green Solved, dark-yellow New,
   orange Cancelled, blue for In Progress / Testing / On Hold. Critical
   priority gets a *separate* red pill alongside the stage pill so you
   keep stage info even on escalated tickets. Stage matching is
   substring-based (lowercased) so a renamed "Resolved" or "Done" stage
   on central still maps to the green pill.

Tests cover the new is_critical=True → priority='3' wiring and the
default omission so SLA / stage defaults keep working for normal
tickets. Bumps fusion_helpdesk to 19.0.1.7.0 and
fusion_helpdesk_central to 19.0.1.2.0. End-to-end smoke test verified
live: priority=3 + x_fc_client_label triggers the Critical tag.
This commit is contained in:
gsinghpal
2026-05-27 11:21:11 -04:00
parent 3e5ced1655
commit d7ec91b0f1
10 changed files with 300 additions and 10 deletions
Download Patch File Download Diff File Expand all files Collapse all files

133
fusion_helpdesk/static/src/scss/fusion_helpdesk.scss
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@@ -337,6 +337,139 @@ $fhd-accent: var(--fhd-accent, $_fhd-accent-hex);
color: $fhd-muted;
}
// Colour pills — readable on both light and dark mode because each pill
// carries its own background (saturated brand colour) + white text. The
// 1px border darkens to keep the edge crisp on both backdrops.
.o_fhd_pill {
flex: 0 0 auto;
font-size: 0.75rem;
font-weight: 600;
padding: 0.15rem 0.55rem;
border-radius: 10px;
background-color: $fhd-hover;
border: 1px solid $fhd-border;
color: $fhd-muted;
display: inline-flex;
align-items: center;
line-height: 1.2;
}
.o_fhd_pill_critical {
background: linear-gradient(135deg, #e85d68 0%, #dc3545 100%);
border-color: #b02a37;
color: #fff;
}
.o_fhd_pill_solved {
background: linear-gradient(135deg, #5cc66f 0%, #28a745 100%);
border-color: #1e7e34;
color: #fff;
}
.o_fhd_pill_new {
// "Dark Yellow" — closer to amber/mustard so it sits well next to red/green.
background: linear-gradient(135deg, #e9b949 0%, #c79100 100%);
border-color: #a07700;
color: #fff;
}
.o_fhd_pill_cancelled {
background: linear-gradient(135deg, #ff9a3c 0%, #fd7e14 100%);
border-color: #c85a00;
color: #fff;
}
.o_fhd_pill_progress {
background: linear-gradient(135deg, #4ea3ff 0%, #2c89e9 100%);
border-color: #1e6bbf;
color: #fff;
}
// KPI cards — Total / Open / Closed / Critical. Each card uses its own
// saturated gradient so they read on both light and dark mode (the card
// brings its own background, the dialog backdrop doesn't matter).
.o_fhd_kpi_grid {
display: grid;
grid-template-columns: repeat(4, 1fr);
gap: 0.6rem;
margin-bottom: 1rem;
@media (max-width: 540px) {
grid-template-columns: repeat(2, 1fr);
}
}
.o_fhd_kpi_card {
padding: 0.7rem 0.85rem;
border-radius: 10px;
color: #fff;
display: flex;
flex-direction: column;
gap: 0.15rem;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12);
position: relative;
overflow: hidden;
// Subtle inner highlight on top so the gradient reads as raised, not flat.
&::after {
content: "";
position: absolute;
inset: 0;
background: linear-gradient(180deg, rgba(255, 255, 255, 0.10) 0%, rgba(255, 255, 255, 0) 50%);
pointer-events: none;
}
}
.o_fhd_kpi_label {
font-size: 0.7rem;
font-weight: 700;
text-transform: uppercase;
letter-spacing: 0.06em;
opacity: 0.9;
position: relative;
z-index: 1;
}
.o_fhd_kpi_value {
font-size: 1.7rem;
font-weight: 700;
font-variant-numeric: tabular-nums;
line-height: 1.05;
position: relative;
z-index: 1;
}
.o_fhd_kpi_total { background: linear-gradient(135deg, #6fb8ff 0%, #2c89e9 60%, #1e6bbf 100%); }
.o_fhd_kpi_open { background: linear-gradient(135deg, #f2c75c 0%, #d4a017 60%, #a07700 100%); }
.o_fhd_kpi_closed { background: linear-gradient(135deg, #6cd17f 0%, #28a745 60%, #1e7e34 100%); }
.o_fhd_kpi_critical { background: linear-gradient(135deg, #ff7681 0%, #dc3545 60%, #9b1f2b 100%); }
// "Mark as Critical" chip in the New tab — dormant by default, glows red
// once active so the user knows the flag is set before they submit.
.o_fhd_critical_row {
display: flex;
align-items: center;
gap: 0.6rem;
flex-wrap: wrap;
}
.o_fhd_critical_chip {
display: inline-flex;
align-items: center;
padding: 0.4rem 0.85rem;
border-radius: 999px;
background-color: $fhd-bg;
border: 1px solid $fhd-border;
color: $fhd-text;
cursor: pointer;
font-weight: 600;
font-size: 0.85rem;
transition: background 120ms ease, border-color 120ms ease, color 120ms ease;
&:hover { background-color: $fhd-hover; }
&.o_fhd_critical_active {
background: linear-gradient(135deg, #e85d68 0%, #dc3545 100%);
border-color: #b02a37;
color: #fff;
box-shadow: 0 0 0 3px rgba(220, 53, 69, 0.18);
}
}
// Thread
.o_fhd_thread_head {
display: flex;