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feat(fusion_helpdesk): Critical flag, KPI cards, colored stage pills

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Three coordinated changes on top of the section grouping:

1. **Mark as Critical** — a red chip on the New tab sets priority='3'
   when submitted. The central post-create hook auto-applies a "Critical"
   helpdesk.tag (shipped via fusion_helpdesk_central data XML, noupdate=1
   so support can recolor without losing it on upgrade), giving support
   a kanban-groupable signal that doesn't rely on remembering what
   priority='3' means. Scoped to in-app-channel tickets only, so a
   support agent manually setting Urgent on their own ticket isn't
   silently tagged.

2. **KPI cards above the sections** — Total / Open / Closed / Critical
   in a 4-up grid (auto-collapses to 2x2 under 540px). Each card uses
   its own saturated gradient so it reads on both light and dark mode —
   the dialog backdrop is irrelevant because the gradient brings its
   own background. Counts are computed in JS from state.tickets so they
   always match what's rendered below.

3. **Colored stage pills** — red Critical, green Solved, dark-yellow New,
   orange Cancelled, blue for In Progress / Testing / On Hold. Critical
   priority gets a *separate* red pill alongside the stage pill so you
   keep stage info even on escalated tickets. Stage matching is
   substring-based (lowercased) so a renamed "Resolved" or "Done" stage
   on central still maps to the green pill.

Tests cover the new is_critical=True → priority='3' wiring and the
default omission so SLA / stage defaults keep working for normal
tickets. Bumps fusion_helpdesk to 19.0.1.7.0 and
fusion_helpdesk_central to 19.0.1.2.0. End-to-end smoke test verified
live: priority=3 + x_fc_client_label triggers the Critical tag.
This commit is contained in:
gsinghpal
2026-05-27 11:21:11 -04:00
parent 3e5ced1655
commit d7ec91b0f1
10 changed files with 300 additions and 10 deletions
Download Patch File Download Diff File Expand all files Collapse all files

52
fusion_helpdesk/static/src/xml/fusion_helpdesk_dialog.xml
View File

@@ -72,6 +72,23 @@
placeholder="e.g. TypeError: Cannot read property 'foo' of undefined …"/>
</div>
<div class="o_fhd_field">
<label>Severity</label>
<div class="o_fhd_critical_row">
<button type="button"
class="o_fhd_critical_chip"
t-att-class="{ 'o_fhd_critical_active': state.isCritical }"
t-on-click="() => state.isCritical = !state.isCritical">
<i class="fa fa-exclamation-triangle me-1"/>
<t t-if="state.isCritical">Marked Critical</t>
<t t-else="">Mark as Critical</t>
</button>
<span class="o_fhd_hint">
Flag this if it's blocking production work — support gets paged.
</span>
</div>
</div>
<div class="o_fhd_field">
<label>Attachments</label>
<div class="o_fhd_actions_row">
@@ -128,6 +145,32 @@
t-on-click="() => this.setScope('all')">All (deployment)</button>
</div>
<!--
KPI cards — Total / Open / Closed / Critical. Counts come from
the same `state.tickets` the sections render, so the numbers
always match what's on screen. The grid auto-wraps to two
columns on narrow dialogs.
-->
<div t-if="!state.loadingList and !state.listError and state.tickets.length"
class="o_fhd_kpi_grid">
<div class="o_fhd_kpi_card o_fhd_kpi_total">
<div class="o_fhd_kpi_label">Total</div>
<div class="o_fhd_kpi_value" t-esc="ticketStats.total"/>
</div>
<div class="o_fhd_kpi_card o_fhd_kpi_open">
<div class="o_fhd_kpi_label">Open</div>
<div class="o_fhd_kpi_value" t-esc="ticketStats.open"/>
</div>
<div class="o_fhd_kpi_card o_fhd_kpi_closed">
<div class="o_fhd_kpi_label">Closed</div>
<div class="o_fhd_kpi_value" t-esc="ticketStats.closed"/>
</div>
<div class="o_fhd_kpi_card o_fhd_kpi_critical">
<div class="o_fhd_kpi_label">Critical</div>
<div class="o_fhd_kpi_value" t-esc="ticketStats.critical"/>
</div>
</div>
<div t-if="state.loadingList" class="o_fhd_muted text-center p-3">
<i class="fa fa-spinner fa-spin me-1"/> Loading your tickets…
</div>
@@ -153,13 +196,10 @@
<span t-else="" class="o_fhd_unread_spacer"/>
<span class="o_fhd_ticket_ref" t-esc="'#' + t.ref"/>
<span class="o_fhd_ticket_subject" t-esc="t.subject"/>
<span t-if="t.priority === '3'" class="o_fhd_priority_urgent" title="Urgent">
<i class="fa fa-exclamation-triangle"/>
<span t-if="isCriticalRow(t)" class="o_fhd_pill o_fhd_pill_critical" title="Critical priority">
<i class="fa fa-exclamation-triangle me-1"/>Critical
</span>
<span t-elif="t.priority === '2'" class="o_fhd_priority_high" title="High">
<i class="fa fa-arrow-up"/>
</span>
<span class="o_fhd_ticket_stage" t-esc="t.stage"/>
<span t-att-class="pillClass(t)" t-esc="t.stage"/>
</div>
</div>
</div>