Commit Graph

6 Commits

Author SHA1 Message Date
gsinghpal
48dd7718e2 feat(fusion_repairs): Bundle 10 - align pricing to Westin's printed rate card
User shared their actual published service-rate card. Bundle 9's seeded
numbers were placeholders that no longer match. Realigned the rate card,
added the LIFT & ELEVATING SERVICE class, added the in-shop labour
rate path, added the delivery / pickup charge model, added rush as a
proper tier (distinct from after-hours), and added 30-min increment
rounding on top of the existing 1-hour minimum.

EQUIPMENT CLASS

  fusion.repair.product.category gets a new x_fc_equipment_class
  selection: 'standard' vs 'lift_elevating'. The published card splits
  pricing into two service classes - lift_elevating has higher rates
  ($160 callout vs $95, $110/h vs $85).

  Categories marked lift_elevating in seed:
    stairlift, porch_lift, lift_chair (new)

  New 'Lift Chair' category seeded (power recliner / lift chair).

CALLOUT RATE CARD

  fusion.repair.callout.rate gets:
    - equipment_class field (standard / lift_elevating)
    - in_shop_labor_rate field (separate $75 vs $85 on-site)
    - 'rush' tier value (was missing - rush was implicit via emergency
       surcharge from Bundle 8; now a proper tier matching the printed
       rate card row 'Rush Service Calls $120')

  Re-seeded with the PUBLISHED Westin rate card (exact values):

    STANDARD SERVICE
      regular         $95  callout / $85/h on-site  / $75/h in-shop
      rush            $120 callout / $85/h          / $75/h
      after_hours     $140 callout / $85/h          / $75/h
      weekend         $180 callout / $85/h          / $75/h   (extension)
      holiday         $220 callout / $85/h          / $75/h   (extension)

    LIFT & ELEVATING SERVICE
      regular         $160 callout / $110/h on-site / $110/h in-shop
      rush            $200 callout / $110/h         / $110/h  (extension)
      after_hours     $240 callout / $110/h         / $110/h  (extension)
      weekend         $300 callout / $110/h         / $110/h  (extension)
      holiday         $360 callout / $110/h         / $110/h  (extension)

    Travel: $0.70 per km, BOTH WAYS, past 25 km, per technician
    (matches the per-card '$0.70 per km x 2-way' footnote).

  get_for_tier(tier, equipment_class) now resolves with a fallback:
  tries (tier, lift_elevating) first, falls back to (tier, standard)
  if no lift-specific row exists - so an admin can leave standard rows
  as the catch-all and only customise lift for the exceptions.

DELIVERY / PICKUP RATE CARD

  New fusion.repair.delivery.charge model + seed of all 7 items from
  the printed card:
    Local Service Area (within Brampton) ........ $35
    Outside Local Area .......................... $60
    Rush Pickups / Delivery ..................... $60 + $0.70/km x 2-way
    Lift Chair Delivery and Set-Up .............. $120
    Hospital Bed Delivery and Set-Up ............ $120
    Stairlift Delivery and Set-Up ............... $300
    Stairlift Removal ........................... $300

  quote_rush(distance_km) helper for the office's delivery scheduling.
  New menu: Configuration > Delivery / Pickup Charges.

PRICING ENGINE UPDATES (repair.order._compute_callout_quote)

  - Class-aware rate lookup (uses category.equipment_class).
  - In-shop mode (x_fc_in_shop=True): skips callout fee + extra-tech +
    travel; charges in_shop_labor_rate * hours * techs only. Per the
    rate-card footnote 'In-Shop Labour Rate'.
  - 30-min increment rounding ON TOP of the 1-hour floor:
    billable_h = max(ceil(actual * 2) / 2, min_hours)
    -> 20-min work bills 1.0 h
    -> 75-min work bills 1.5 h
    -> 95-min work bills 2.0 h
  - Improved breakdown text shows the rate-card row name + class +
    pro-ration math so the client can see how the total was computed.

NEW FIELDS

  repair.order:
    x_fc_in_shop  (Boolean) - flip to switch the quote engine to
                              in-shop mode.
    x_fc_callout_tier now includes 'rush' as a value (was missing).

  visit-report wizard:
    callout_in_shop related field - tech can flip the mode on-site if
    the work was actually done in-store after pickup.

MIGRATION SCRIPT

  migrations/19.0.2.1.0/post-migration.py runs once on existing
  installs:
    1. Updates stairlift / porch_lift / lift_chair categories
       equipment_class -> lift_elevating
    2. Wipes the 4 Bundle 9 rate-card xml_ids so the new noupdate=1
       seed creates them with the correct printed values.

  Fresh installs get the right values directly from the seed XML.
  Admin-created custom rate rows (no xml_id) are NEVER touched.

VERIFIED END-TO-END (0 bugs across 28 checks)

  Rate card matches printed values exactly:
    regular/standard      = $95/$85h/$75h          PASS
    rush/standard         = $120/$85h/$75h         PASS
    after_hours/standard  = $140/$85h/$75h         PASS
    regular/lift          = $160/$110h/$110h       PASS

  Six end-to-end quote scenarios:
    A. Standard 12km 20-min   -> $180  ($95 + 1h*$85)
    B. Lift     12km 20-min   -> $270  ($160 + 1h*$110)
    C. Rush     30km 1.2h     -> $254.50
       ($120 + ceil(2.4)/2=1.5h * $85 + 5km*2*$0.70 = $7)
    D. After-hours lift 2-tech 35km 2.6h -> $928.00
       ($240 + ceil(5.2)/2=3.0h * $110 * 2 + 10km*2*$0.70*2)
    E. In-shop  standard 2h   -> $150  (2h * $75 in-shop, no callout)
    F. In-shop  lift 1.5h     -> $165  (1.5h * $110 in-shop)

  Seven delivery rates loaded with correct amounts; rush 40km calc
  = $81 ($60 base + 15km*2*$0.70).

  Stairlift / Porch Lift / Lift Chair categories correctly marked
  lift_elevating; rest stay standard.

Bumped to 19.0.2.1.0.

Co-authored-by: Cursor <cursoragent@cursor.com>
2026-05-21 02:47:11 -04:00
gsinghpal
f41426c5b9 feat(fusion_repairs): Bundle 9 - service callout pricing + store labor warranty
Full home-service pricing engine plus the store labor warranty model. The
call price now itemises base callout + extra techs + hourly labour (with
the 30-min-included + 1-hour-minimum rule) + travel both ways past
threshold, with three independent waive paths: in-warranty / manager
override / sales-rep override. CS cannot waive (RBAC).

NEW MODELS

fusion.repair.callout.rate (rate card)
  Per (tier, company) row. Tiers: regular / after_hours / weekend / holiday.
  Fields:
    - base_callout_fee   (INCLUDES first 30 min for inspection / report)
    - second_tech_fee    + additional_tech_fee  (3rd, 4th tech)
    - hourly_labor_rate  + minimum_labor_hours  (default 1.0 floor)
    - travel_distance_threshold_km  + travel_per_km_fee
    - effective_from     (newer rows supersede older)
  Seeded with 4 default rows (regular $120/$95/0.85, after-hours
  $180/$140/1.10, weekend $240/$170/1.35, holiday $300/$200/1.50).

fusion.repair.labor.warranty (store labor warranty)
  Per (partner, product/lot, sale_order) record with warranty_years +
  start_date + computed end_date. State machine: active / expired / void
  / consumed. Void reasons spec'd by the user: user_negligence /
  gross_negligence / misuse / over_recommended_use / accidental_damage
  / not_covered_part / other.

  find_active_for(partner, product, lot) - lot-first then product+partner
  then partner-only fallback so warranty resolution survives partner-
  contact / product-variant differences.

  action_void(reason, notes) - manager-only; audit stamps voided_by_id
  + voided_at + reason; posts chatter.

PRODUCT EXTENSION
  product.template.x_fc_labor_warranty_years (Integer, default 0).

SALE-ORDER EXTENSION
  sale.order.action_confirm now also runs _fc_spawn_labor_warranties()
  which creates one fusion.repair.labor.warranty per unit of any product
  with x_fc_labor_warranty_years > 0. Lives alongside the existing
  service-plan spawn so a 5y-LW stairlift sold with a maintenance plan
  spawns both records in one go.

PRICING ENGINE ON REPAIR.ORDER

  9 new fields:
    x_fc_callout_tier            (regular/after_hours/weekend/holiday)
    x_fc_callout_distance_km     (one-way; system bills both ways)
    x_fc_callout_techs           (1, 2, 3+)
    x_fc_callout_labor_hours     (hours above the 30 min the callout covers)
    x_fc_labor_warranty_id       (auto-resolved on visit)
    x_fc_labor_warranty_status   (not_checked / eligible / not_covered /
                                  expired / void_misuse / waived)
    x_fc_labor_waived            + _by_id + _at + _reason

  6 computed quote fields:
    x_fc_quote_callout_base    (base_callout_fee)
    x_fc_quote_extra_techs     (second + additional fees)
    x_fc_quote_labor           (max(hours, min_hours) * rate * techs)
    x_fc_quote_travel          (max(distance - threshold, 0) * 2 * per_km * techs)
    x_fc_quote_waived          (= labor if warranty eligible OR labor waived)
    x_fc_quote_total           (sum minus waived; stored, indexable)
  + a human-readable x_fc_quote_breakdown_text used in the email template.

  3 new actions:
    action_check_labor_warranty  (anyone) - resolves the warranty and
       stamps x_fc_labor_warranty_status. Called automatically by the
       visit-report wizard.
    action_waive_labor_fee       (SECURITY GATED) - raises UserError unless
       caller is in group_fusion_repairs_manager OR
       group_fusion_repairs_sales_rep. CS users get the explicit message
       'Only Repairs Managers and Sales Reps can waive the labor fee.'
    action_acknowledge_rush      - Bundle 8 carryover.

SECURITY

  New group_fusion_repairs_sales_rep
    Independent group so a sales rep can waive labor on their accounts
    without becoming a Repairs Dispatcher / Manager. Manager IMPLIES
    sales_rep so managers automatically inherit the right.
  ACLs: callout.rate user-read / manager-full; labor.warranty user-read /
    sales_rep-write / manager-full / technician-read+write.

VISIT-REPORT WIZARD EXTENSIONS

  Pricing block (visible when outcome=completed):
    callout_tier / techs / distance_km / labor_hours_used (default 1.0
    minimum). Live quote_total_preview + breakdown shown to the tech so
    they can confirm the price with the client right at the door.

  Warranty block:
    labor_warranty_id_preview + labor_warranty_status_preview (badge
    coloured by status). 'warranty_void_reason' selection lets the tech
    void the warranty in real time when they find misuse / negligence /
    accidental damage - on submit the matching warranty record is voided
    permanently (action_void) AND the repair's labor charge re-computes
    without the waive.

  On confirm the wizard:
    1. Persists callout_labor_hours_used to the repair
    2. Calls repair.action_check_labor_warranty()
    3. If warranty_void_reason set + warranty resolved -> voids it,
       posts chatter, repair labor_warranty_status -> void_misuse

NAVIGATION

  Repair form 4 new header buttons:
    Check Labor Warranty   (anyone)
    Waive Labor Fee        (sales_rep + manager only, server-side gated)
    (plus the Bundle 8 Squeeze + Ack Rush from before)

  New 'Callout Pricing' notebook tab on repair form with:
    inputs, warranty/waiver, and the 6-line quote breakdown.

  New menus:
    Fusion Repairs > Labor Warranties
    Configuration > Callout Rate Card
    Configuration > Emergency Surcharges (Bundle 8 carryover)

VERIFICATION END-TO-END (7 scenarios, 0 bugs)

  A. Sale of a product with 5y LW -> LW-00002 spawned, expires 2031-05-21.
  B. In-warranty regular 12km 20-min repair:
       base 120 + labor 95 - waived 95 = $120 (callout only)
  C. After-hours 2-tech 40km 1.5h, NO warranty:
       180 + 90 + (1.5*140*2) + (15*2*1.10*2) = $756.00 exact
  D. In-warranty visit -> tech ticks misuse void_reason:
       Warranty record -> state=void / reason=misuse.
       Repair labor_warranty_status -> void_misuse.
       Quote re-computes WITHOUT waive: labor 1.5 * 95 = $142.50 charged.
  E. Manager waives labor on a no-warranty repair:
       Pre-waive $310 -> post-waive $120 (labor $190 -> waived).
       Audit: waived_by_id stamped to gsingh@.
  F. CS rep tries to waive: correctly denied with the spec'd error
       'Only Repairs Managers and Sales Reps can waive the labor fee.'
  G. Weekend 1-tech 30km 30-min:
       240 + (1.0*170) + (5*2*1.35) = $423.50 exact (min-1h floor
       correctly applied to the 0.5h actual work).

Bumped to 19.0.2.0.0 (minor version bump - new public-facing model).

Co-authored-by: Cursor <cursoragent@cursor.com>
2026-05-21 01:56:09 -04:00
gsinghpal
ebbadb3002 feat(fusion_repairs): Bundle 8 - rush service + emergency pricing + parts-ordered workflow
The grumpy-old-customer-with-broken-stairlift scenario. Four real workflows
the office faces every week, with comms baked in so the client never has to
call back asking for status.

NEW MODELS
- fusion.repair.emergency.charge (rate card)
  Per (category, tier) rate with per_tech_multiplier; 5 tiers
  (same_day / next_day / after_hours / weekend / holiday). Each category
  can have its own rates - bed motors need 2 techs, stairlift is single.
  Seeded with realistic Westin rates: stairlift same-day $250, weekend
  $450; porch lift same-day $300; bed same-day $175 with 0.6 multiplier
  (2-tech jobs frequent); powerchair same-day $200.

- fusion.repair.part.order (procurement-facing record)
  One per distinct part the tech needs from the manufacturer. Carries
  description + OEM # + manufacturer + quantity + photos + notes.
  4-state lifecycle: draft -> ordered -> received -> fitted (or
  cancelled). On state transitions:
    draft -> ordered:  email client "ordered, expected by X"
    ordered -> received: email client "arrived, scheduling return visit"
                         + auto-create follow-up dispatch task when ALL
                         outstanding parts on the repair have arrived.

REPAIR.ORDER EXTENSIONS
- Rush fields: x_fc_rush_requested, x_fc_rush_tier,
  x_fc_rush_techs_required, x_fc_rush_surcharge (computed via rate card),
  x_fc_rush_acknowledged_at + x_fc_rush_acknowledged_by_id (audit trail
  proving CS got verbal OK before charging).
- Parts-awaiting fields: x_fc_parts_awaiting + x_fc_parts_eta_date +
  x_fc_part_order_ids One2many + x_fc_part_order_count.

- New methods:
  * action_acknowledge_rush() - one-click "client agreed" with audit.
  * action_squeeze_into_today() - picks the lightest-loaded skilled tech,
    finds their first free 1-hour slot between 9am-6pm, schedules the
    task in it, sends:
      1) live bus.bus push to the tech (sticky notification in their
         web client - so they see it MID-SHIFT)
      2) rush-alert email (force_send=True - this can't wait in the queue)
      3) chatter post on the tech task itself
    Validates against fusion_tasks' time-conflict rule by passing
    force_schedule via context (intake.service honours it).
  * action_view_part_orders() - smart button.

WIZARD EXTENSIONS
- repair.intake.wizard:
  New rush_requested + rush_tier + rush_techs_required + rush_acknowledged
  controls. Live rush_surcharge_preview compute shows CS the price in
  real-time as they change category / tier / tech count. Yellow alert
  reminds CS to read the price to the client BEFORE submitting.

- repair.visit.report.wizard:
  New outcome radio: completed / parts_needed / rescheduled.
  When outcome=parts_needed, needs_parts_line_ids One2many appears for
  the tech to capture each part (description, OEM, manufacturer, qty,
  lead days, notes, photos). On submit each line creates a
  fusion.repair.part.order, the repair flips to x_fc_parts_awaiting=True
  with an ETA, and the client gets the "we found the problem, here's the
  plan" email immediately.

INTAKE SERVICE
- _create_dispatch_task now honours force_schedule (date + time_start +
  time_end) via context so squeeze + auto-redispatch don't crash on
  fusion_tasks' time-window validator.
- _create_single_repair carries rush_requested/tier/techs through to
  the new repair fields.

MAIL TEMPLATES (4 new)
- email_template_rush_tech_alert: red 4px accent, address + phone + the
  $surcharge - what the tech needs to know mid-shift.
- email_template_repair_awaiting_parts: amber accent, "we found the
  problem, parts ordered, return visit ~ETA, no action needed".
- email_template_parts_ordered: blue, per-part confirmation.
- email_template_parts_received: green, "arrived, office will call to
  confirm visit".

UI / NAVIGATION
- Backend wizard: rush controls + live surcharge preview + verbal-OK alert.
- repair.order form: new Rush / Parts notebook tab with all the fields
  + linked part orders list. Two new header buttons (Squeeze into
  Today / Client Agreed to Rush Price). Two new search filters
  (Rush, Awaiting Parts).
- Part Order form: statusbar with the 4 transitions + Cancel; notes +
  photos notebook tabs; full chatter for audit.
- Menus: 'Parts to Order' under root; 'Emergency Surcharges' under
  Configuration.

SECURITY
- 8 new ACL entries (emergency_charge user/manager; part_order
  user/dispatcher/manager/technician; visit_report partline for office
  and field tech). Office sees parts but only managers can edit
  emergency rates.

Verified end-to-end on local westin-v19 - all 4 scenarios green:
  S1 Same-day rush stairlift -> $250 surcharge, ack stamped, squeeze
     assigned garry@ at first free 1h slot today, alert email queued,
     chatter posted.
  S2 Next-day priority bed -> $0 surcharge (no rate seeded for bed
     next_day - office can configure), 4 emails queued (client + office).
  S3 2-tech weekend stairlift -> $675 (450 base + 0.5x base for 2nd tech).
  S4 Parts-needed visit-report -> 2 PART-#### records created, repair
     awaiting_parts=True, ETA=2026-06-06, office activity scheduled,
     client email sent. Marking part ordered -> client mail. Marking
     all parts received -> auto-dispatch follow-up + client mail.

Bumped to 19.0.1.9.1.

Co-authored-by: Cursor <cursoragent@cursor.com>
2026-05-21 01:28:13 -04:00
gsinghpal
b4b59cc3c9 feat(fusion_repairs): Bundle 7 - tech mobile (T3 + T4 + T6 + T7)
T3 Labour timer on technician task
- Two new fields on fusion.technician.task: x_fc_timer_running_since
  (Datetime) + x_fc_timer_accumulated_minutes (Float).
- action_timer_start / action_timer_stop methods, idempotent (start when
  already running is a no-op, stop when not running is a no-op).
- Multiple start/stop cycles accumulate into the same total.
- Two header buttons (Start Timer green / Stop Timer amber), invisible
  based on the running_since field so the right one shows at any time.
- Stop posts a chatter line 'Labour timer stopped. Added X.X min, total
  Y.Y min.' so audit history shows every shift.

T4 Client signature on visit report
- New client_signature Binary field on the visit-report wizard with
  Odoo native widget='signature' that draws on canvas + base64-encodes
  the PNG.
- client_signature_name Char for typed name (audit).
- Persisted as an ir.attachment on the repair.order via the new
  _persist_mobile_artefacts helper.
- Chatter post 'Client signature captured (Jane Smith).'.

T6 Replaced parts - serial capture
- parts_serial_capture Text on the wizard (one per line per the spec).
- On confirm, posted to chatter wrapped in <pre> so line breaks survive.
- Used by OEM warranty filing in future M8.

T7 Client no-show photo proof
- no_show Boolean + no_show_photo Binary with widget='image' (visible
  only when no_show=True via Odoo 19 invisible= conditional).
- Photo saved as ir.attachment on the repair when present.
- Chatter post 'Visit recorded as client no-show (photo attached)'.

Verified end-to-end on local westin-v19:
  T3 timer started -> 2s sleep -> stopped -> 0.0357 min recorded
  T4 attachment 'signature-RO-202605-17.png' created on repair
  T6 chatter shows 'SN-AAA-111 / SN-BBB-222'
  T4 chatter shows 'Client signature captured (Jane Smith)'

Bumped to 19.0.1.7.0.

Co-authored-by: Cursor <cursoragent@cursor.com>
2026-05-21 00:24:35 -04:00
gsinghpal
65c4d8801c feat(fusion_repairs): Bundle 4 - M1 compliance inspection certificates
New fusion.repair.inspection.certificate model for the annual safety
inspections required on stairlifts, porch lifts, and power wheelchairs
in many jurisdictions.

Model
- mail.thread chatter-tracked; fields: name (CERT-YYYY-NNNN auto-seq),
  partner_id, product_id (filtered to safety-critical categories), lot_id,
  repair_order_id back-link, inspector_user_id (must be field staff),
  jurisdiction (selection: Ontario / BC / Alberta / Quebec / Other),
  issued_date, valid_for_months (default 12), expiry_date (computed,
  stored, uses relativedelta - correct month boundaries), status
  (non-stored compute: valid / expiring / expired / revoked), revoked,
  notes, last_reminder_band.
- Unique constraint on certificate number (models.Constraint, not
  _sql_constraints, per project rule).
- Sequence 'fusion.repair.inspection.certificate' with use_date_range=True
  so the counter resets each year (CERT-2026-0001 ... CERT-2027-0001).

Visit report integration
- New issue_inspection_cert checkbox on fusion.repair.visit.report.wizard.
- When ticked AND the repair's category is safety_critical, action_confirm()
  creates the certificate via _create_inspection_certificate() and
  redirects to the cert form so the tech can print immediately.
- Non-safety-critical equipment quietly skips with a chatter note
  explaining why.

PDF report
- web.html_container + web.external_layout, model bound so it appears
  as a Print action on the certificate form.
- 'Certificate of Inspection' / 'Safety Inspected' gold-banner layout
  with client name, equipment, serial, jurisdiction, issued + expiry
  dates, inspector signature line, and the certificate number.
- Print Certificate button in form header.

Daily cron
- cron_send_expiry_reminders runs at 09:00, sends two band-tracked
  reminders (30 days + 7 days before expiry) to the client.
- New mail.template email_template_inspection_expiry_reminder with
  4px amber accent, certificate ref, equipment, expiry date, and a
  CTA to call to book the re-inspection visit.
- last_reminder_band on the cert prevents re-sending the same band.

Backend wiring
- New menu entry 'Fusion Repairs > Inspection Certificates'.
- ACL: User read, Dispatcher write, Manager unlink. Field technicians
  can create (they need to issue from the field).
- List view with red/amber/green status decoration.
- Form with statusbar, header buttons (Print, Revoke with confirm),
  chatter.

Verified end-to-end on local westin-v19:
  Stairlift repair RO-202605-15 -> visit-report with issue_inspection_cert=True
  -> CERT-2026-0001 issued (status=valid, expires 2027-05-21)
  Cert CERT-2026-0002 expiring in 30 days -> cron flagged
  last_reminder_band='30' (would email client).

Bumped to 19.0.1.4.0 (minor bump for the new public-facing capability).

Co-authored-by: Cursor <cursoragent@cursor.com>
2026-05-21 00:11:59 -04:00
gsinghpal
7727745b73 feat(fusion_repairs): Phase 2 - service catalogue, visit report, warranty, Poynt
Service catalogue
- New fusion.repair.service.catalog model: named service entries per
  equipment category with symptom keywords, estimated hours / cost,
  default parts, auto_schedule flag, optional pricelist override
- find_best_match() scores candidates by symptom-keyword overlap against
  intake text hints (issue summary + category + notes)
- Intake service wires it in: on submit, the matcher sets
  x_fc_service_catalog_id + x_fc_estimated_duration + x_fc_estimated_cost
  and (when auto_schedule=True) creates a draft dispatch task
- Double-task guard: if catalogue match already created a task, the
  urgency-based dispatch skips so we never duplicate

Visit report wizard
- fusion.repair.visit.report.wizard with labour hours + parts lines +
  technician notes + 'found another issue' branch
- Computes actual cost = (labour x service_product.list_price) + parts
- Compares against estimate -> sets requires_requote when variance
  exceeds configured threshold (% or $); shows warning banner inline
- On confirm: writes actuals back to repair, posts notes to chatter,
  optionally spawns a follow-up repair (T5 'found another issue')

Repair warranty
- New fusion.repair.warranty.coverage model (start/expiry, partner,
  product, lot, active flag)
- find_active_for(partner, product, lot) returns the most-recent active
  coverage
- Intake service auto-checks: when a new repair lands on an equipment
  that has active warranty coverage, posts a chatter banner so the
  office knows the work may be free under our 30/90-day re-do policy
  (manager review still required; never auto-zeros pricing)

Repair form
- Header: Visit Report + Collect Payment buttons (gated by group)
- action_collect_payment looks up the linked posted unpaid invoice on
  the repair SO and opens the Poynt wizard (action_open_poynt_payment_wizard)

AI intake summary
- _generate_ai_summary calls self.env['fusion.api.service'].call_openai
  with consumer='fusion_repairs', feature='intake_triage'
- Strict system prompt: no medical advice, no diagnoses, no recommending
  stop equipment use; ~80 words; plain English
- Try/fallback per fusion-api-integration.mdc: if fusion_api not
  installed or call fails -> silently skip; intake never blocked

Verified end-to-end on local westin-v19:
- Stairlift motor intake -> catalogue match -> estimated $500/2h -> auto
  dispatch task (count=1, not duplicated)
- Visit report: 2.5h x $250 + $100 parts = $725 actual vs $500 estimated
  = 45% variance -> requires_requote=True
- Warranty: 30-day coverage on the completed repair; second repair on
  same partner triggers warranty banner in chatter

Co-authored-by: Cursor <cursoragent@cursor.com>
2026-05-20 21:57:33 -04:00