The IDOR-hardening commit (fb345be3) referenced _norm_email in submit()
and _identity() but never defined or imported it, so every inbox endpoint
(my_tickets, ticket_detail, ticket_reply, unread_count) and the New-ticket
submit path raised NameError at runtime — surfaced as a JSON-RPC error in
the dialog. The smoke test missed it because it replicated build_scope_domain
directly instead of calling the controller.
Add _norm_email(*candidates) to utils.py (returns the first candidate that
email_normalize accepts, else '' — rejecting self-set wildcards like '%' so
the inbox scope key can't be widened), import it in main.py, drop the now-unused
email_normalize import there, and add unit tests + a guard that the controller
namespace resolves the name.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
- P0 IDOR: escape LIKE wildcards in build_scope_domain + normalise emails (email_normalize) on both write and scope sides, so a self-set email of '%' can no longer match every ticket in a deployment (+2 regression tests).
- Convert XML-RPC ProtocolError (central 502/503/429) to _RemoteError instead of a raw 500.
- _resolve_author: log + post as service account on failure instead of silently impersonating the ticket customer.
- _mark_seen now best-effort (runs after the remote post) so a bookkeeping failure can't report a successful reply as failed (no duplicate replies).
- Attachment loop catches network errors + reports failed count (no duplicate-ticket trap); dialog surfaces failures.
- console.error in JS catches for diagnosability.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
Phase 1-2: build_ticket_vals/scope/unread helpers (utils.py), fusion.helpdesk.ticket.seen read-tracking model, group_reporter_admin. 10 unit tests pass on local Community.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
