RENTAL AGREEMENT
1. Ownership & Condition of EquipmentAll equipment remains the sole property of 2. Safe Use & Renter ResponsibilitiesThe Renter shall use equipment strictly in accordance with the manufacturer's instructions, rated weight capacity, and any guidelines provided by 3. Battery Safety & MaintenanceFor equipment with batteries (power wheelchairs, mobility scooters, patient lifts): (a) The Renter must use ONLY the charger provided by 4. Cleaning, Sanitation & Return ConditionThe Renter is responsible for keeping all equipment clean and sanitary throughout the rental period. Prior to return, all equipment must be thoroughly cleaned and free of bodily fluids, stains, food residue, pet hair, and debris. Specific requirements by equipment type: Mattresses & Cushions: Mattresses must be kept clean and dry at all times. If a mattress is soiled with urine, vomit, blood, or any liquid that penetrates the cover, the mattress is deemed unrecoverable and the Renter will be charged the full replacement cost. Use of a waterproof mattress protector is strongly recommended. Wheelchair seat cushion covers must be washed (cold water, no heat drying) prior to return. Wheelchairs & Scooters: All surfaces must be wiped clean. Any liquid spills must be cleaned immediately. Missing parts, accessories, or hardware will result in replacement charges for both the parts and any associated labour. Patient Lift Slings: Reusable slings must be washed before return. If equipment is returned unclean, a cleaning fee will be assessed and deducted from the security deposit or charged to the card on file. If the item is deemed unrecoverable due to contamination, the full replacement cost applies. |
5. Delivery, Installation & Site PreparationDelivery, installation, and pickup fees are one-time, non-refundable charges. The Renter is responsible for ensuring the following before the technician arrives: (a) Hospital Beds: The designated room must be cleared of existing furniture to allow adequate space for installation. There must be sufficient clearance for the bed frame, side rails, and technician access on all sides. (b) All Equipment: Walkways and entry paths must be clear of obstacles, ice, snow, and tripping hazards. Pets must be secured in a separate room during delivery and pickup. (c) There must be adequate doorway width and turning space for the equipment to pass through. If the technician is unable to complete delivery or pickup due to site conditions not meeting these requirements, the visit will be rescheduled and the Renter will be charged fifty percent (50%) of the original delivery fee for each additional visit. 6. Pickup & ReturnUpon cancellation or end of rental, 7. Return InspectionA technician will inspect equipment on-site at pickup for damage, cleanliness, completeness (including all accessories, chargers, remotes, rails, and hardware), and battery charge level. If the equipment is in good condition, the deposit refund process begins. If damage, missing parts, contamination, or unsanitary conditions are identified, the order is flagged for internal review, the Renter is notified, and the deposit is held until the matter is resolved. Both parts and labour will be charged for any missing or damaged components. 8. Security DepositA refundable security deposit is collected at the start of the rental. After return and inspection, the deposit is held for a review period (typically three business days). If the equipment is returned in good, clean condition with all accessories, the full deposit is refunded to the original card. Deductions may be applied for: damage, excessive wear, missing parts, cleaning charges, battery conditioning, and replacement costs. If total charges exceed the deposit, the remaining balance is charged to the card on file and an invoice is issued. Deposit refunds take 1 to 3 business days to process; bank posting times may vary. 9. Automatic Renewal & Recurring PaymentsThis rental renews automatically at the end of each rental period for the same duration and rate unless the Renter cancels. The card on file will be charged automatically on each renewal date. A renewal reminder will be sent prior to the renewal date; the timing is proportional to the rental period (e.g. approximately three days before a 30-day rental, or same-day for a short-term rental). To cancel, the Renter must submit a cancellation request before the renewal date. Cancellation requests received on or after the renewal date will not be processed until the following cycle. For short-term rentals (typically under three days), a grace period applies: the auto-renewal charge is deferred for a brief window after the scheduled return time, allowing the Renter to return the equipment without incurring an additional renewal charge. If the equipment is not returned within the grace period, the renewal is processed automatically. 10. Cancellation & Early ReturnThe Renter may cancel before delivery with a 25% restocking fee. Once delivered, the rental charge for the current period is non-refundable. To stop future renewals, the Renter must cancel at least one (1) day before the next renewal date. Upon cancellation, equipment pickup will be scheduled by |
RENTAL AGREEMENT (continued)
11. Card on File & Payment AuthorizationBy signing this agreement, the Renter authorizes 12. Liability, Risk & Medical DisclaimerThe Renter assumes all risk and liability for any loss, damage, injury, illness, or death arising from the use, storage, or possession of the equipment. The equipment is provided as a mobility or comfort aid only and is NOT a medical device, nor a substitute for professional medical advice, diagnosis, or treatment. 13. IndemnificationThe Renter shall indemnify, defend, and hold harmless 14. Purchase OptionDuring the rental period, |
15. Communication ConsentThe Renter consents to receive automated communications from 16. Costs & ExpensesThe Renter agrees to cover all costs, expenses, and legal fees incurred by 17. General ProvisionsThe Renter is not an agent or employee of |
RENTAL DETAILS
| FIELD | DETAILS | FIELD | DETAILS |
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| Address | Return Date |
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| DESCRIPTION | QTY | UNIT PRICE | TAXES | TOTAL |
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REFUNDABLE UPON RETURN IN GOOD & CLEAN CONDITION |
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**** **** **** |
| Exp Date: | **/** CVV: *** |
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| Billing Address: |
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| Rental Charges: |
$ |
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FULL NAME (PRINT)
Name
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SIGNATURE
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DATE
Date
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