EN deposit thickness below spec on OD of part. Spec calls for 0.0005" ± 0.0001", measured 0.0003" average across 4 readings. Bath temperature was at low end of range (185°F vs 188°F target). Possible root cause: heater element degradation.
Customer reported micro-cracking on hard chrome deposit. Parts returned for investigation. Lot of 6 pins from WO-2026-0412. Immediate containment: quarantine remaining stock from same bath run.
Minor cosmetic discolouration on black oxide finish. Traced to elevated bath temperature (147°C vs 141°C target). Thermostat recalibrated. Parts accepted by customer with concession.
Thermostat drift on BOX-01 tank heater. Last calibration was 14 months ago (overdue).
Segregated affected lot. Verified all parts visually. 4 of 20 showed discolouration — reworked.
Corrective action for NCR-2026-003: black oxide thermostat drift causing out-of-spec bath temperature.
Root cause: calibration interval for tank heater thermostats was set to 18 months. Industry best practice for hot-process tanks is 6–12 months. Maintenance PM schedule did not flag the overdue calibration.
1. Reduce calibration interval for all hot-process thermostats to 6 months.
2. Add calibration due-date alerts to the maintenance dashboard.
3. Retrain maintenance team on calibration SOP revision.
4. Verify all other hot-process tank thermostats within 30 days.
Preventive action: implement automated bath temperature alerting across all plating lines to catch thermostat drift before it affects product quality.