# -*- coding: utf-8 -*-
# Copyright 2026 Nexa Systems Inc.
# License OPL-1
"""Central-side helpdesk.ticket extensions for the customer follow-up flow.

Adds the `x_fc_client_label` deployment tag (set by the in-app reporter so
the embedded inbox can scope per client) and sends a branded acknowledgement
email — carrying the portal magic link — when an in-app ticket is created.
"""
import logging

from odoo import api, fields, models

_logger = logging.getLogger(__name__)


class HelpdeskTicket(models.Model):
    _inherit = 'helpdesk.ticket'

    x_fc_client_label = fields.Char(
        string='Client Deployment', index=True, copy=False,
        help='Deployment tag (e.g. ENTECH) set by the fusion_helpdesk in-app '
             'reporter. Scopes the embedded "My Tickets" inbox per client and '
             'lets support filter tickets by originating deployment.',
    )

    @api.model_create_multi
    def create(self, vals_list):
        tickets = super().create(vals_list)
        tickets._fc_send_ack_email()
        return tickets

    def _fc_send_ack_email(self):
        """Send the branded acknowledgement (with magic link) to the customer.

        Only fires for in-app-channel tickets (those tagged with a client
        label) that have a customer email — external web-form submissions
        rely on the native website confirmation, so this won't double-send.
        The whole thing is best-effort: a template/mail failure must never
        block ticket creation, so we log and move on.
        """
        template = self.env.ref(
            'fusion_helpdesk_central.mail_template_ticket_ack',
            raise_if_not_found=False,
        )
        if not template:
            return
        for ticket in self:
            if not (ticket.x_fc_client_label and ticket.partner_email):
                continue
            try:
                template.send_mail(ticket.id, force_send=False)
            except Exception:  # noqa: BLE001 — ack must never block create
                _logger.exception(
                    'fusion_helpdesk_central: acknowledgement email failed '
                    'for ticket %s (%s)', ticket.id, ticket.x_fc_client_label,
                )