Repair: Intake Received (Client) {{ object.company_id.name }} - Service Call {{ object.name or 'received' }} {{ (object.user_id.email_formatted or object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

We received your service request

Hello , thank you for letting us know about your equipment. Your service call reference is .

Service Call Details
Reference
Equipment
Scheduled
Status

A team member will be in touch shortly to confirm the next steps. If you need to reach us before then, please contact our office directly.

{{ object.partner_id.lang }} Repair: Day-Before Visit Reminder Reminder: technician visit tomorrow for {{ object.name }} {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

Reminder: our technician visits tomorrow

Hello , this is a friendly reminder that your service call is scheduled for tomorrow.

Scheduled
Technician
Equipment

Need to reschedule? Reply to this email or call our office. Please make sure the equipment is accessible and any pets are secured.

{{ object.partner_id.lang }} Repair: Post-Visit NPS How did we do, {{ object.partner_id.name or 'there' }}? {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

Thanks for trusting us with your equipment

Your service call is complete. We would love to hear how it went - your feedback helps other clients find us and helps us improve.

Leave a Google review

If anything is not right, please reply directly to this email - we will make it right.

{{ object.partner_id.lang }} Repair: Inspection Certificate Expiry Reminder Your {{ object.product_id.display_name }} inspection certificate expires {{ object.expiry_date }} {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

Annual safety inspection coming due

Hello , the safety inspection certificate on your (certificate ) expires . Annual re-inspection keeps your equipment compliant with local safety regulations.

Certificate
Equipment
Serial
Expires

Reply to this email or call our office to book your re-inspection. We will send our certified technician to confirm everything is safe and renew your certificate.

{{ object.partner_id.lang }} Repair: On-Call Safety Page [SAFETY PAGE] {{ object.partner_id.name or 'Unknown' }} - {{ object.name or 'n/a' }} {{ (object.company_id.email_formatted or user.email_formatted) }}

URGENT - SAFETY PAGE

Safety service call requires response

A client just submitted a safety-flagged service request via the . You have been paged as the on-call manager.

Reference
Client
Phone
Equipment

Acknowledge - I will respond

If you do not acknowledge within 15 minutes, the next on-call priority will be paged automatically.

Repair: Maintenance Due Reminder {{ object.company_id.name }} - Time to schedule your equipment maintenance {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

Your equipment is due for maintenance

Hello , your is due for its next scheduled maintenance visit on .

Book my maintenance visit

Regular maintenance keeps your equipment safe and reliable. Use the button above to confirm and we will reach out to schedule a time that works for you.

Contract reference . If you no longer have this equipment, you can ignore this email.

{{ object.partner_id.lang }} Repair: Intake Received (Office) [New Service Call] {{ object.partner_id.name or 'Walk-in' }} - {{ object.name or 'n/a' }} {{ (object.user_id.email_formatted or object.company_id.email_formatted or user.email_formatted) }} {{ ','.join(p.email for p in (object.company_id.x_fc_office_notification_ids if 'x_fc_office_notification_ids' in object.company_id._fields else []) if p.email) or (object.company_id.email or '') }}

Internal: New Service Call

A new repair has been submitted

Submitted by via the .

Details
Reference
Client
Phone
Equipment
Urgency
Third-party	Yes - equipment not sold by us
Warranty	Under warranty