Repair: Intake Received (Client) {{ object.company_id.name }} - Service Call {{ object.name or 'received' }} {{ (object.user_id.email_formatted or object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

We received your service request

Hello , thank you for letting us know about your equipment. Your service call reference is .

Service Call Details
Reference
Equipment
Scheduled
Status

A team member will be in touch shortly to confirm the next steps. If you need to reach us before then, please contact our office directly.

{{ object.partner_id.lang }} Repair: Maintenance Due Reminder {{ object.company_id.name }} - Time to schedule your equipment maintenance {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

Your equipment is due for maintenance

Hello , your is due for its next scheduled maintenance visit on .

Book my maintenance visit

Regular maintenance keeps your equipment safe and reliable. Use the button above to confirm and we will reach out to schedule a time that works for you.

Contract reference . If you no longer have this equipment, you can ignore this email.

{{ object.partner_id.lang }} Repair: Intake Received (Office) [New Service Call] {{ object.partner_id.name or 'Walk-in' }} - {{ object.name or 'n/a' }} {{ (object.user_id.email_formatted or object.company_id.email_formatted or user.email_formatted) }} {{ ','.join(p.email for p in (object.company_id.x_fc_office_notification_ids if 'x_fc_office_notification_ids' in object.company_id._fields else []) if p.email) or (object.company_id.email or '') }}

Internal: New Service Call

A new repair has been submitted

Submitted by via the .

Details
Reference
Client
Phone
Equipment
Urgency
Third-party	Yes - equipment not sold by us
Warranty	Under warranty