Repair: Intake Received (Client) {{ object.company_id.name }} - Service Call {{ object.name or 'received' }} {{ (object.user_id.email_formatted or object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

We received your service request

Hello , thank you for letting us know about your equipment. Your service call reference is .

Service Call Details
Reference
Equipment
Scheduled
Status

A team member will be in touch shortly to confirm the next steps. If you need to reach us before then, please contact our office directly.

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{{ object.partner_id.lang }} Repair: Day-Before Visit Reminder Reminder: technician visit tomorrow for {{ object.name }} {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

Reminder: our technician visits tomorrow

Hello , this is a friendly reminder that your service call is scheduled for tomorrow.

Scheduled
Technician
Equipment

Need to reschedule? Reply to this email or call our office. Please make sure the equipment is accessible and any pets are secured.

{{ object.partner_id.lang }} Repair: Post-Visit NPS How did we do, {{ object.partner_id.name or 'there' }}? {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

Thanks for trusting us with your equipment

Your service call is complete. We would love to hear how it went - your feedback helps other clients find us and helps us improve.

If anything is not right, please reply directly to this email - we will make it right.

{{ object.partner_id.lang }} Repair: Rush Squeeze - Tech Alert URGENT: {{ object.partner_id.name or 'rush client' }} added to your route - {{ object.name }} {{ (object.company_id.email_formatted or user.email_formatted) }}

Rush stop added to your day

A rush call was squeezed into your route

Office added this between your existing stops. Please re-sequence your day and head over as soon as you can finish your current job.

Repair
Client
Phone
Equipment
Address,
Rush Surcharge$

Open the task in your tech portal to see the full route and tap Start Timer when you arrive.

Repair: Awaiting Parts (Client) {{ object.company_id.name }} - update on your repair {{ object.name }} {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

We found the problem - here's the plan

Hello , our technician diagnosed your equipment today but needs a part we don't carry on the truck. We're ordering it right away from the manufacturer.

Reference
Expected return visit~

What happens next:

  1. We order the parts from the manufacturer today.
  2. When the parts arrive at our warehouse, we'll email you with a confirmed visit date.
  3. You don't need to do anything in the meantime.

Questions? Reply to this email or call our office. Reference: .

{{ object.partner_id.lang }} Repair: Parts Ordered (Client) Parts ordered for your {{ object.repair_order_id.x_fc_repair_category_id.name or 'equipment' }} - {{ object.repair_order_id.name }} {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

Parts ordered

We've placed an order for the parts your needs. Expected arrival: .

Part
Manufacturer
Ref

We'll email again as soon as the parts arrive at our warehouse.

 {{ object.partner_id.lang }} Repair: Parts Received (Client) Parts arrived - scheduling your return visit ({{ object.repair_order_id.name }}) {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

Good news - your parts arrived

The parts for your repair are in. Our office will call you in the next business day to confirm a return-visit time. You don't need to do anything right now.

Reference:

{{ object.partner_id.lang }} Repair: Inspection Certificate Expiry Reminder Your {{ object.product_id.display_name }} inspection certificate expires {{ object.expiry_date }} {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

Annual safety inspection coming due

Hello , the safety inspection certificate on your (certificate ) expires . Annual re-inspection keeps your equipment compliant with local safety regulations.

Certificate
Equipment
Serial
Expires

Reply to this email or call our office to book your re-inspection. We will send our certified technician to confirm everything is safe and renew your certificate.

{{ object.partner_id.lang }} Repair: On-Call Safety Page [SAFETY PAGE] {{ object.partner_id.name or 'Unknown' }} - {{ object.name or 'n/a' }} {{ (object.company_id.email_formatted or user.email_formatted) }}

URGENT - SAFETY PAGE

Safety service call requires response

A client just submitted a safety-flagged service request via the . You have been paged as the on-call manager.

Reference
Client
Phone
Equipment

If you do not acknowledge within 15 minutes, the next on-call priority will be paged automatically.

Repair: Maintenance Due Reminder {{ object.company_id.name }} - Time to schedule your equipment maintenance {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.partner_id.id }}

Your equipment is due for maintenance

Hello , your is due for its next scheduled maintenance visit on .

Regular maintenance keeps your equipment safe and reliable. Use the button above to confirm and we will reach out to schedule a time that works for you.

Contract reference . If you no longer have this equipment, you can ignore this email.

{{ object.partner_id.lang }} Repair: Intake Received (Office) [New Service Call] {{ object.partner_id.name or 'Walk-in' }} - {{ object.name or 'n/a' }} {{ (object.user_id.email_formatted or object.company_id.email_formatted or user.email_formatted) }} {{ ','.join(p.email for p in (object.company_id.x_fc_office_notification_ids if 'x_fc_office_notification_ids' in object.company_id._fields else []) if p.email) or (object.company_id.email or '') }}

Internal: New Service Call

A new repair has been submitted

Submitted by via the .

Details
Reference
Client
Phone
Equipment
Urgency
Third-partyYes - equipment not sold by us
WarrantyUnder warranty