Stairlift - Not Moving Standard diagnostic walk-through for a stairlift that is not responding to its controls. Most common root causes (power, seatbelt, swivel lock) are checked first; if all clear, dispatch a technician.

]]> Is the power on? question 10 100 100 Ask the client if the stairlift has power. Check:

  • Is the unit plugged into the wall outlet?
  • Is the master key switch (usually on the carriage) turned ON?
  • Is the battery indicator LED lit?
]]> No power - check breaker suggestion 20 450 20 Ask the client to:

  1. Test the wall outlet with a phone charger or lamp.
  2. Check the home's electrical panel for a tripped breaker.
  3. If the breaker is tripped, flip it OFF then ON.
]]> Is the seatbelt fastened? question 30 450 200 Most stairlifts will not move unless the seatbelt safety switch is engaged. Confirm the belt is buckled.

]]> Fasten seatbelt and retry suggestion 40 800 120 Have the client buckle the seatbelt and try the controls again.

]]> Is the seat rotated to the forward (travel) position? question 50 800 300 The swivel lock must be engaged in the forward position. If the seat is partially turned, the stairlift will refuse to move.

]]> Rotate seat to forward and retry suggestion 60 1150 220 Ask the client to rotate the seat back to the forward travel position until the swivel lock clicks. Then try again.

]]> Working - resolved on call outcome resolved 100 1500 150 Great - the stairlift is moving again. Confirm with the client, close the repair, and offer to book an annual safety inspection if they have not had one recently.

]]> Still not moving - dispatch technician outcome escalate 110 1500 350 Common fixes are exhausted. Likely root causes for a tech to investigate:

  • Control board fault (most common - $300-$500 part)
  • Motor brushes worn
  • Track end-stop safety switch

Escalate and the transcript will be visible to the tech before they arrive.

]]> No - no power 10 Yes - power is on 20 Power restored - works now 10 Still no power 20 No 10 Yes 20 Works now 10 Still not moving - try next check 20 No - seat is turned 10 Yes - seat is forward 20 Works now 10 Still not moving 20