# -*- coding: utf-8 -*-
# Copyright 2026 Nexa Systems Inc.
# License OPL-1
"""Configuration for the Fusion Helpdesk Reporter.

Stores the central Odoo Helpdesk endpoint that submissions are
forwarded to. Defaults point at erp.nexasystems.ca / nexamain;
each client deployment can override per system parameter.
"""
from odoo import api, fields, models


class ResConfigSettings(models.TransientModel):
    _inherit = 'res.config.settings'

    fhd_remote_url = fields.Char(
        string='Helpdesk Remote URL',
        config_parameter='fusion_helpdesk.remote_url',
        help='Base URL of the central Odoo running the Helpdesk app, '
             'e.g. https://erp.nexasystems.ca',
    )
    fhd_remote_db = fields.Char(
        string='Helpdesk Remote DB',
        config_parameter='fusion_helpdesk.remote_db',
        help='Database name on the remote Odoo (e.g. nexamain).',
    )
    fhd_remote_login = fields.Char(
        string='Helpdesk Remote Login',
        config_parameter='fusion_helpdesk.remote_login',
        help='Service-account login on the remote Odoo. Needs create '
             'rights on helpdesk.ticket and ir.attachment.',
    )
    fhd_remote_password = fields.Char(
        string='Helpdesk Remote Password / API Key',
        config_parameter='fusion_helpdesk.remote_password',
        help='Service-account password or API key. Stored in '
             'ir.config_parameter — restrict read access if needed.',
    )
    fhd_remote_team_id = fields.Integer(
        string='Helpdesk Team ID',
        config_parameter='fusion_helpdesk.remote_team_id',
        help='Optional. ID of the helpdesk.team on the remote that '
             'should own all incoming tickets. Leave blank to use '
             'the remote default routing.',
    )
    fhd_client_label = fields.Char(
        string='Client Label (auto-prepended to subject)',
        config_parameter='fusion_helpdesk.client_label',
        help='Short tag prefixed onto the ticket subject so support '
             'can tell which client deployment a ticket came from. '
             'e.g. "ENTECH" → "[ENTECH] My subject"',
    )
    # Owner contact for the central engagement / approval flow. Picked
    # from the existing res.partner — the owner is already a contact in
    # the system, no point retyping their email and name. Email + name
    # are derived from the partner at submit-time and piggybacked on
    # every ticket payload (see controllers/main.py::submit) so central
    # always has the latest contact without a dedicated sync endpoint.
    # Leaving the partner blank disables the "Request Owner Approval"
    # button on the central side for this client.
    fhd_owner_partner_id = fields.Many2one(
        'res.partner',
        string='Owner Contact',
        config_parameter='fusion_helpdesk.owner_partner_id',
        help='The real decision-maker at your company — the person who '
             'can approve feature requests or bug-fix scope. Used when '
             'central support hits a ticket that needs sign-off. '
             'Email and name are taken from the selected contact. '
             'Leave blank if your deployment doesn\'t require approvals.',
    )