# -*- coding: utf-8 -*-
# Copyright 2026 Nexa Systems Inc.
# License OPL-1
"""Identity-keystone tests for the central helpdesk extensions.

Runs on an Enterprise environment (helpdesk installed) — e.g. odoo-nexa or
odoo-trial. Validates that passing partner_email resolves the customer +
follower (native), that the client label is stored, and that the branded
acknowledgement only fires for in-app-channel tickets.
"""
from odoo.tests import TransactionCase, tagged


@tagged('post_install', '-at_install', 'fusion_helpdesk_central')
class TestTicketIdentity(TransactionCase):

    @classmethod
    def setUpClass(cls):
        super().setUpClass()
        cls.team = cls.env['helpdesk.team'].search([], limit=1)

    def _ack_mails(self, ticket):
        return self.env['mail.mail'].search([
            ('model', '=', 'helpdesk.ticket'),
            ('res_id', '=', ticket.id),
        ]).filtered(lambda m: 'received your request' in (m.subject or ''))

    def test_partner_resolution_follower_and_label(self):
        ticket = self.env['helpdesk.ticket'].create({
            'name': 'Keystone test',
            'team_id': self.team.id,
            'partner_email': 'keystone.newperson@example.com',
            'partner_name': 'Key Stone',
            'x_fc_client_label': 'ENTECH',
        })
        self.assertEqual(ticket.x_fc_client_label, 'ENTECH')
        self.assertTrue(
            ticket.partner_id,
            "native create() should find-or-create a partner from partner_email")
        self.assertEqual(ticket.partner_id.email, 'keystone.newperson@example.com')
        self.assertIn(
            ticket.partner_id, ticket.message_partner_ids,
            "the customer must be subscribed as a follower")

    def test_ack_email_for_inapp_ticket(self):
        ticket = self.env['helpdesk.ticket'].create({
            'name': 'Ack test',
            'team_id': self.team.id,
            'partner_email': 'ack.person@example.com',
            'partner_name': 'Ack Person',
            'x_fc_client_label': 'ENTECH',
        })
        self.assertTrue(
            self._ack_mails(ticket),
            "an in-app ticket with a customer email should get our ack email")

    def test_no_ack_without_client_label(self):
        # Simulates an external web-form ticket — no client label, so our
        # acknowledgement must NOT fire (avoids double-acknowledgement).
        ticket = self.env['helpdesk.ticket'].create({
            'name': 'External web ticket',
            'team_id': self.team.id,
            'partner_email': 'external.web@example.com',
            'partner_name': 'External Web',
        })
        self.assertFalse(
            self._ack_mails(ticket),
            "no client label => our acknowledgement should not send")