53 lines
2.1 KiB
Python
53 lines
2.1 KiB
Python
# -*- coding: utf-8 -*-
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# Copyright 2026 Nexa Systems Inc.
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# License OPL-1
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"""Configuration for the Fusion Helpdesk Reporter.
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Stores the central Odoo Helpdesk endpoint that submissions are
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forwarded to. Defaults point at erp.nexasystems.ca / nexamain;
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each client deployment can override per system parameter.
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"""
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from odoo import api, fields, models
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class ResConfigSettings(models.TransientModel):
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_inherit = 'res.config.settings'
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fhd_remote_url = fields.Char(
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string='Helpdesk Remote URL',
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config_parameter='fusion_helpdesk.remote_url',
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help='Base URL of the central Odoo running the Helpdesk app, '
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'e.g. https://erp.nexasystems.ca',
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)
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fhd_remote_db = fields.Char(
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string='Helpdesk Remote DB',
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config_parameter='fusion_helpdesk.remote_db',
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help='Database name on the remote Odoo (e.g. nexamain).',
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)
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fhd_remote_login = fields.Char(
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string='Helpdesk Remote Login',
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config_parameter='fusion_helpdesk.remote_login',
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help='Service-account login on the remote Odoo. Needs create '
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'rights on helpdesk.ticket and ir.attachment.',
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)
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fhd_remote_password = fields.Char(
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string='Helpdesk Remote Password / API Key',
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config_parameter='fusion_helpdesk.remote_password',
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help='Service-account password or API key. Stored in '
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'ir.config_parameter — restrict read access if needed.',
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)
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fhd_remote_team_id = fields.Integer(
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string='Helpdesk Team ID',
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config_parameter='fusion_helpdesk.remote_team_id',
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help='Optional. ID of the helpdesk.team on the remote that '
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'should own all incoming tickets. Leave blank to use '
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'the remote default routing.',
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)
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fhd_client_label = fields.Char(
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string='Client Label (auto-prepended to subject)',
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config_parameter='fusion_helpdesk.client_label',
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help='Short tag prefixed onto the ticket subject so support '
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'can tell which client deployment a ticket came from. '
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'e.g. "ENTECH" → "[ENTECH] My subject"',
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)
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