396170b438
Ships the design spec at docs/superpowers/specs/2026-05-27-owner-approval-flow-design.md. What's new on central (fusion_helpdesk_central 19.0.1.2.0 -> 19.0.2.0.0): - Engagement model: 8 new fields on helpdesk.ticket (state, snapshotted owner email/name, single-use UUID4 token, sent/reminded/decided timestamps, AI summary, stored-computed turnaround hours). - Wizard: single + bulk modes on one fusion.helpdesk.engagement.wizard TransientModel with a child wizard.line for per-ticket bulk summaries. default_get pulls the OpenAI summary on open; AI fan-out for bulk is parallel via ThreadPoolExecutor (max 5 workers, 30s overall cap). - OpenAI client in utils.py — stdlib urllib, 15s per-call timeout, every failure collapses to '' so the wizard's manual-summary fallback fires. - Public portal: /fusion_helpdesk/engagement/<token>/<decision> GET + POST, four branded standalone QWeb pages (confirm/done/invalid/error). Token is single-use, cleared on confirm. Decision posts a public comment attributed to the resolved owner partner; chatter propagates to the employee's My Tickets thread per the "fully visible" UX choice. - Mail templates (single + bulk) with magic-link buttons. Bulk template renders one card per ticket, each with its own approve/reject URL. - Reminder cron: daily, single-shot per engagement, configurable via fusion_helpdesk_central.engagement_reminder_days ICP (default 3, 0 disables). - Reporting dashboard: pivot/graph/list/kanban over helpdesk.ticket filtered to engaged ones, with avg-turnaround measure. Menu lives under Helpdesk > Reporting > Owner Engagements. - Client_key extended with owner_email/owner_name fields; ticket.create upserts them from the client-side piggyback (no new sync endpoint). - 100% coverage on utils + integration tests on wizard, controllers, re-engagement, cron, computed turnaround. OpenAI mocked in CI. What's new on client (fusion_helpdesk 19.0.1.7.1 -> 19.0.2.0.0): - Two new ICP settings: fusion_helpdesk.owner_email / .owner_name with a new "Owner Approval" block in Settings > Fusion Helpdesk. - controllers/main.py::submit piggybacks both keys on every ticket payload so central keeps client_key.owner_email/name fresh automatically. Verified live end-to-end on entech -> nexa: payload upsert, wizard with mocked AI, action_send, portal GET/POST/GET-again cycle, second click hits the friendly invalid-token page. Token entropy = 122 bits (UUID4).
49 lines
1.8 KiB
Python
49 lines
1.8 KiB
Python
# -*- coding: utf-8 -*-
|
|
# Copyright 2026 Nexa Systems Inc.
|
|
# License OPL-1 (Odoo Proprietary License v1.0)
|
|
{
|
|
'name': 'Fusion Helpdesk Reporter',
|
|
'version': '19.0.2.0.0',
|
|
'category': 'Productivity',
|
|
'summary': 'One-click in-app bug reporting & feature requesting — '
|
|
'auto-creates a helpdesk.ticket on a central Odoo Helpdesk.',
|
|
'description': """
|
|
Fusion Helpdesk Reporter
|
|
========================
|
|
A standalone module that gives every backend user a quick "Report an
|
|
Issue / Request a Feature" button in the Odoo top systray.
|
|
|
|
Submissions are forwarded over JSON-RPC / XML-RPC to a central Odoo
|
|
instance (typically the support shop's main Odoo) and become
|
|
`helpdesk.ticket` records with screenshots, file attachments, and
|
|
diagnostic context (URL, user agent, current user/company, error
|
|
code) automatically captured.
|
|
|
|
Designed to ship alongside any other Fusion / Nexa Systems client
|
|
module bundle. No dependencies on the rest of Fusion Plating.
|
|
""",
|
|
'author': 'Nexa Systems Inc.',
|
|
'website': 'https://www.nexasystems.ca',
|
|
'license': 'OPL-1',
|
|
'depends': ['base', 'web', 'mail'],
|
|
'data': [
|
|
'security/fusion_helpdesk_groups.xml',
|
|
'security/ir.model.access.csv',
|
|
'data/ir_config_parameter_data.xml',
|
|
'views/res_config_settings_views.xml',
|
|
],
|
|
'assets': {
|
|
'web.assets_backend': [
|
|
'fusion_helpdesk/static/src/scss/fusion_helpdesk.scss',
|
|
'fusion_helpdesk/static/src/xml/fusion_helpdesk_systray.xml',
|
|
'fusion_helpdesk/static/src/xml/fusion_helpdesk_dialog.xml',
|
|
'fusion_helpdesk/static/src/js/fusion_helpdesk_systray.js',
|
|
'fusion_helpdesk/static/src/js/fusion_helpdesk_dialog.js',
|
|
],
|
|
},
|
|
'images': ['static/description/icon.png'],
|
|
'installable': True,
|
|
'auto_install': False,
|
|
'application': False,
|
|
}
|