396170b438
Ships the design spec at docs/superpowers/specs/2026-05-27-owner-approval-flow-design.md. What's new on central (fusion_helpdesk_central 19.0.1.2.0 -> 19.0.2.0.0): - Engagement model: 8 new fields on helpdesk.ticket (state, snapshotted owner email/name, single-use UUID4 token, sent/reminded/decided timestamps, AI summary, stored-computed turnaround hours). - Wizard: single + bulk modes on one fusion.helpdesk.engagement.wizard TransientModel with a child wizard.line for per-ticket bulk summaries. default_get pulls the OpenAI summary on open; AI fan-out for bulk is parallel via ThreadPoolExecutor (max 5 workers, 30s overall cap). - OpenAI client in utils.py — stdlib urllib, 15s per-call timeout, every failure collapses to '' so the wizard's manual-summary fallback fires. - Public portal: /fusion_helpdesk/engagement/<token>/<decision> GET + POST, four branded standalone QWeb pages (confirm/done/invalid/error). Token is single-use, cleared on confirm. Decision posts a public comment attributed to the resolved owner partner; chatter propagates to the employee's My Tickets thread per the "fully visible" UX choice. - Mail templates (single + bulk) with magic-link buttons. Bulk template renders one card per ticket, each with its own approve/reject URL. - Reminder cron: daily, single-shot per engagement, configurable via fusion_helpdesk_central.engagement_reminder_days ICP (default 3, 0 disables). - Reporting dashboard: pivot/graph/list/kanban over helpdesk.ticket filtered to engaged ones, with avg-turnaround measure. Menu lives under Helpdesk > Reporting > Owner Engagements. - Client_key extended with owner_email/owner_name fields; ticket.create upserts them from the client-side piggyback (no new sync endpoint). - 100% coverage on utils + integration tests on wizard, controllers, re-engagement, cron, computed turnaround. OpenAI mocked in CI. What's new on client (fusion_helpdesk 19.0.1.7.1 -> 19.0.2.0.0): - Two new ICP settings: fusion_helpdesk.owner_email / .owner_name with a new "Owner Approval" block in Settings > Fusion Helpdesk. - controllers/main.py::submit piggybacks both keys on every ticket payload so central keeps client_key.owner_email/name fresh automatically. Verified live end-to-end on entech -> nexa: payload upsert, wizard with mocked AI, action_send, portal GET/POST/GET-again cycle, second click hits the friendly invalid-token page. Token entropy = 122 bits (UUID4).
68 lines
2.9 KiB
XML
68 lines
2.9 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<!--
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Copyright 2026 Nexa Systems Inc.
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License OPL-1
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The owner-approval engagement wizard, opened from the ticket form
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button OR the list-view bulk server action. Branches on `mode` to
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show either the single-ticket layout (one AI summary field) or the
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bulk layout (an editable line per ticket).
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-->
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<odoo>
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<record id="view_engagement_wizard_form" model="ir.ui.view">
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<field name="name">fusion.helpdesk.engagement.wizard.form</field>
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<field name="model">fusion.helpdesk.engagement.wizard</field>
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<field name="arch" type="xml">
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<form string="Request Owner Approval">
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<field name="mode" invisible="1"/>
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<field name="ticket_id" invisible="1"/>
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<group>
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<group>
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<field name="owner_name_display" string="Owner"/>
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<field name="owner_email_display" string="Owner Email" widget="email"/>
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</group>
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</group>
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<div class="alert alert-warning" role="alert"
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invisible="not ai_unavailable">
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<strong>AI summary unavailable.</strong>
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OpenAI didn't return a summary (no API key set, rate limit,
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or network error). Write a quick brief below before sending —
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everything else still works.
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</div>
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<!-- Single mode: one summary field for the one ticket. -->
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<group invisible="mode != 'single'">
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<field name="personal_note"
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placeholder="One-line note that appears above the summary in the email…"/>
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<field name="ai_summary" string="Summary to send"
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placeholder="Bullet-point summary that the owner will read first." />
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</group>
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<!-- Bulk mode: per-ticket lines, each with its own summary. -->
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<group invisible="mode != 'bulk'">
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<field name="personal_note"
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placeholder="One-line note that appears once at the top of the combined email…"/>
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</group>
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<field name="line_ids" invisible="mode != 'bulk'" nolabel="1">
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<list editable="bottom" create="0" delete="0">
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<field name="ticket_id" readonly="1"/>
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<field name="ticket_name" readonly="1"/>
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<field name="ai_summary"/>
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</list>
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</field>
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<footer>
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<button name="action_send" type="object"
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string="Send Engagement"
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class="btn-primary"/>
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<button special="cancel" string="Cancel"/>
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</footer>
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</form>
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</field>
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</record>
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</odoo>
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