9dceff5baf
x_fc_client_label on helpdesk.ticket (+ list/search exposure), create() override sends a branded acknowledgement (magic link via get_portal_url) for in-app-channel tickets only. 3 Enterprise tests (run on nexa). Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
58 lines
2.2 KiB
Python
58 lines
2.2 KiB
Python
# -*- coding: utf-8 -*-
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# Copyright 2026 Nexa Systems Inc.
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# License OPL-1
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"""Central-side helpdesk.ticket extensions for the customer follow-up flow.
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Adds the `x_fc_client_label` deployment tag (set by the in-app reporter so
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the embedded inbox can scope per client) and sends a branded acknowledgement
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email — carrying the portal magic link — when an in-app ticket is created.
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"""
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import logging
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from odoo import api, fields, models
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_logger = logging.getLogger(__name__)
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class HelpdeskTicket(models.Model):
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_inherit = 'helpdesk.ticket'
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x_fc_client_label = fields.Char(
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string='Client Deployment', index=True, copy=False,
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help='Deployment tag (e.g. ENTECH) set by the fusion_helpdesk in-app '
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'reporter. Scopes the embedded "My Tickets" inbox per client and '
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'lets support filter tickets by originating deployment.',
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)
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@api.model_create_multi
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def create(self, vals_list):
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tickets = super().create(vals_list)
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tickets._fc_send_ack_email()
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return tickets
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def _fc_send_ack_email(self):
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"""Send the branded acknowledgement (with magic link) to the customer.
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Only fires for in-app-channel tickets (those tagged with a client
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label) that have a customer email — external web-form submissions
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rely on the native website confirmation, so this won't double-send.
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The whole thing is best-effort: a template/mail failure must never
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block ticket creation, so we log and move on.
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"""
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template = self.env.ref(
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'fusion_helpdesk_central.mail_template_ticket_ack',
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raise_if_not_found=False,
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)
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if not template:
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return
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for ticket in self:
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if not (ticket.x_fc_client_label and ticket.partner_email):
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continue
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try:
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template.send_mail(ticket.id, force_send=False)
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except Exception: # noqa: BLE001 — ack must never block create
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_logger.exception(
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'fusion_helpdesk_central: acknowledgement email failed '
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'for ticket %s (%s)', ticket.id, ticket.x_fc_client_label,
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)
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