6c15a7b1cf
Squash-merge of feat/helpdesk-customer-followup. The billing and fusion_login_audit work from that branch is already on main (landed separately); this lands only the helpdesk feature. - Identity keystone: submit() forwards partner_email/partner_name/ x_fc_client_label so the central Helpdesk find-or-creates the customer partner and subscribes them as a follower (enables reply emails + magic link). - Embedded in-app 'My Tickets' inbox: server-side scoped read/reply RPC endpoints, per-user seen tracking (fusion.helpdesk.ticket.seen), systray unread badge. Defense-in-depth scope domain + _norm_email normalisation (wildcard emails cannot widen scope). - fusion_helpdesk_central: x_fc_client_label field + list/search views + branded acknowledgement email template. - Deployed and smoke-tested live: nexa central 19.0.1.1.0, entech client 19.0.1.4.1 (requires Contact Creation on the central service account). Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
67 lines
2.4 KiB
Python
67 lines
2.4 KiB
Python
# -*- coding: utf-8 -*-
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# Copyright 2026 Nexa Systems Inc.
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# License OPL-1
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"""Per-user read-tracking for the embedded ticket inbox.
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Stores ONLY metadata — which central ticket a user has seen and up to
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which message id. No ticket content is replicated locally; this exists
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purely so the systray unread badge can work without re-fetching the
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whole inbox on every page load. Tickets themselves remain a live RPC
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view of the central Odoo.
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"""
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from odoo import api, fields, models
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class FusionHelpdeskTicketSeen(models.Model):
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_name = 'fusion.helpdesk.ticket.seen'
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_description = 'Fusion Helpdesk — per-user read tracking (metadata only)'
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user_id = fields.Many2one(
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'res.users', required=True, index=True, ondelete='cascade',
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default=lambda self: self.env.uid,
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)
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central_ticket_id = fields.Integer(
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string='Central Ticket ID', required=True, index=True,
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help='helpdesk.ticket id on the central Odoo.',
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)
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last_seen_message_id = fields.Integer(
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string='Last Seen Message ID', default=0,
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help='Highest central mail.message id this user has viewed for '
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'the ticket. Drives the unread badge.',
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)
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_user_ticket_uniq = models.Constraint(
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'UNIQUE(user_id, central_ticket_id)',
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'One seen-row per user per ticket.',
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)
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@api.model
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def _mark_seen(self, central_ticket_id, last_message_id):
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"""Upsert the current user's last-seen marker for a ticket.
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Monotonic — never moves the marker backwards (a stale client
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reporting an older id can't resurrect an unread badge)."""
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rec = self.search([
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('user_id', '=', self.env.uid),
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('central_ticket_id', '=', central_ticket_id),
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], limit=1)
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if rec:
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if (last_message_id or 0) > rec.last_seen_message_id:
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rec.last_seen_message_id = last_message_id
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else:
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self.create({
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'central_ticket_id': central_ticket_id,
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'last_seen_message_id': last_message_id or 0,
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})
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return True
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@api.model
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def _seen_map(self, central_ticket_ids):
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"""Return {central_ticket_id: last_seen_message_id} for the
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current user across the given ticket ids."""
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rows = self.search([
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('user_id', '=', self.env.uid),
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('central_ticket_id', 'in', list(central_ticket_ids)),
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])
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return {r.central_ticket_id: r.last_seen_message_id for r in rows}
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