Odoo-Modules/fusion_ringcentral/models/rc_call_dashboard.py

# -*- coding: utf-8 -*-
# Copyright 2026 Nexa Systems Inc.
# License OPL-1 (Odoo Proprietary License v1.0)

from datetime import datetime, timedelta

from odoo import api, fields, models


class RcCallDashboard(models.TransientModel):
    _name = 'rc.call.dashboard'
    _description = 'RingCentral Call Dashboard'
    _rec_name = 'name'

    name = fields.Char(default='Call Dashboard', readonly=True)

    total_count = fields.Integer(compute='_compute_stats')
    inbound_count = fields.Integer(compute='_compute_stats')
    outbound_count = fields.Integer(compute='_compute_stats')
    answered_count = fields.Integer(compute='_compute_stats')
    missed_count = fields.Integer(compute='_compute_stats')
    avg_duration = fields.Float(compute='_compute_stats', string='Avg Duration (min)')
    success_rate = fields.Float(compute='_compute_stats', string='Success Rate (%)')

    today_count = fields.Integer(compute='_compute_time_stats', string='Today')
    week_count = fields.Integer(compute='_compute_time_stats', string='This Week')
    month_count = fields.Integer(compute='_compute_time_stats', string='This Month')

    voicemail_count = fields.Integer(compute='_compute_voicemail_stats')
    unread_voicemail_count = fields.Integer(compute='_compute_voicemail_stats')

    recent_call_ids = fields.Many2many(
        'rc.call.history',
        compute='_compute_recent_calls',
    )

    recent_voicemail_ids = fields.Many2many(
        'rc.voicemail', 'rc_dashboard_recent_vm_rel',
        compute='_compute_voicemail_lists',
    )
    older_voicemail_ids = fields.Many2many(
        'rc.voicemail', 'rc_dashboard_older_vm_rel',
        compute='_compute_voicemail_lists',
    )

    @api.depends_context('uid')
    def _compute_stats(self):
        Call = self.env['rc.call.history']
        for rec in self:
            all_calls = Call.search([])
            rec.total_count = len(all_calls)
            rec.inbound_count = Call.search_count([('direction', '=', 'inbound')])
            rec.outbound_count = Call.search_count([('direction', '=', 'outbound')])
            rec.answered_count = Call.search_count([('status', '=', 'answered')])
            rec.missed_count = Call.search_count([('status', 'in', ('missed', 'no_answer'))])

            durations = all_calls.mapped('duration')
            rec.avg_duration = round(sum(durations) / len(durations) / 60, 1) if durations else 0.0
            rec.success_rate = round(
                (rec.answered_count / rec.total_count * 100) if rec.total_count else 0.0, 1
            )

    @api.depends_context('uid')
    def _compute_time_stats(self):
        Call = self.env['rc.call.history']
        now = datetime.utcnow()
        today_start = now.replace(hour=0, minute=0, second=0, microsecond=0)
        week_start = today_start - timedelta(days=today_start.weekday())
        month_start = today_start.replace(day=1)

        for rec in self:
            rec.today_count = Call.search_count([('start_time', '>=', today_start)])
            rec.week_count = Call.search_count([('start_time', '>=', week_start)])
            rec.month_count = Call.search_count([('start_time', '>=', month_start)])

    @api.depends_context('uid')
    def _compute_recent_calls(self):
        for rec in self:
            rec.recent_call_ids = self.env['rc.call.history'].search([], limit=20)

    @api.depends_context('uid')
    def _compute_voicemail_lists(self):
        VM = self.env['rc.voicemail']
        one_week_ago = datetime.utcnow() - timedelta(days=7)
        for rec in self:
            rec.recent_voicemail_ids = VM.search([
                ('received_date', '>=', one_week_ago),
            ], limit=50)
            rec.older_voicemail_ids = VM.search([
                ('received_date', '<', one_week_ago),
            ], limit=100)

    @api.depends_context('uid')
    def _compute_voicemail_stats(self):
        VM = self.env['rc.voicemail']
        for rec in self:
            rec.voicemail_count = VM.search_count([])
            rec.unread_voicemail_count = VM.search_count(
                [('read_status', '=', 'Unread')],
            )

    # ──────────────────────────────────────────────────────────
    # Navigation actions
    # ──────────────────────────────────────────────────────────

    def action_open_all(self):
        return {
            'type': 'ir.actions.act_window',
            'name': 'Call History',
            'res_model': 'rc.call.history',
            'view_mode': 'list,form',
        }

    def action_open_inbound(self):
        return {
            'type': 'ir.actions.act_window',
            'name': 'Inbound Calls',
            'res_model': 'rc.call.history',
            'view_mode': 'list,form',
            'domain': [('direction', '=', 'inbound')],
        }

    def action_open_outbound(self):
        return {
            'type': 'ir.actions.act_window',
            'name': 'Outbound Calls',
            'res_model': 'rc.call.history',
            'view_mode': 'list,form',
            'domain': [('direction', '=', 'outbound')],
        }

    def action_open_missed(self):
        return {
            'type': 'ir.actions.act_window',
            'name': 'Missed Calls',
            'res_model': 'rc.call.history',
            'view_mode': 'list,form',
            'domain': [('status', 'in', ('missed', 'no_answer'))],
        }

    def action_open_graph(self):
        return {
            'type': 'ir.actions.act_window',
            'name': 'Call Analytics',
            'res_model': 'rc.call.history',
            'view_mode': 'graph,pivot,list',
        }

    def action_open_voicemails(self):
        return {
            'type': 'ir.actions.act_window',
            'name': 'Voicemails',
            'res_model': 'rc.voicemail',
            'view_mode': 'list,form',
        }

    def action_open_unread_voicemails(self):
        return {
            'type': 'ir.actions.act_window',
            'name': 'Voicemails',
            'res_model': 'rc.call.dashboard',
            'view_mode': 'form',
            'view_id': self.env.ref(
                'fusion_ringcentral.view_rc_voicemail_dashboard_form',
            ).id,
            'target': 'current',
        }

    # ──────────────────────────────────────────────────────────
    # Quick action buttons (Call / Message / Fax)
    # ──────────────────────────────────────────────────────────

    def action_quick_call(self):
        """Open the RingCentral dialer via the Embeddable widget."""
        return {
            'type': 'ir.actions.act_window_close',
            'infos': {
                'rc_action': 'call',
                'rc_phone_number': '',
            },
        }

    def action_quick_sms(self):
        """Open the RingCentral SMS compose via the Embeddable widget."""
        return {
            'type': 'ir.actions.act_window_close',
            'infos': {
                'rc_action': 'sms',
                'rc_phone_number': '',
            },
        }

    def action_quick_fax(self):
        """Open the Send Fax wizard."""
        return {
            'type': 'ir.actions.act_window',
            'name': 'Send Fax',
            'res_model': 'fusion_faxes.send.fax.wizard',
            'view_mode': 'form',
            'target': 'new',
        }