Files
Odoo-Modules/fusion_helpdesk_central/__manifest__.py
gsinghpal 6c15a7b1cf feat(fusion_helpdesk): customer follow-up + embedded ticket inbox
Squash-merge of feat/helpdesk-customer-followup. The billing and
fusion_login_audit work from that branch is already on main (landed
separately); this lands only the helpdesk feature.

- Identity keystone: submit() forwards partner_email/partner_name/
  x_fc_client_label so the central Helpdesk find-or-creates the customer
  partner and subscribes them as a follower (enables reply emails + magic link).
- Embedded in-app 'My Tickets' inbox: server-side scoped read/reply RPC
  endpoints, per-user seen tracking (fusion.helpdesk.ticket.seen), systray
  unread badge. Defense-in-depth scope domain + _norm_email normalisation
  (wildcard emails cannot widen scope).
- fusion_helpdesk_central: x_fc_client_label field + list/search views +
  branded acknowledgement email template.
- Deployed and smoke-tested live: nexa central 19.0.1.1.0, entech client
  19.0.1.4.1 (requires Contact Creation on the central service account).

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
2026-05-27 09:23:33 -04:00

39 lines
1.4 KiB
Python

# -*- coding: utf-8 -*-
# Copyright 2026 Nexa Systems Inc.
# License OPL-1
{
'name': 'Fusion Helpdesk Central — Client API Keys',
'version': '19.0.1.1.0',
'category': 'Productivity',
'summary': 'Admin UI on the central Odoo for issuing per-client API '
'keys used by fusion_helpdesk client deployments.',
'description': """
Fusion Helpdesk Central
=======================
Companion to `fusion_helpdesk`. Install on the central Odoo (the one
running the Helpdesk app) to manage **per-client API keys** instead of
shipping a shared bot password to every client deployment.
Each row in *Helpdesk → Configuration → Client API Keys* maps a client
label (e.g. ENTECH, MOBILITY) to a real `res.users.apikeys` row on the
shared bot user. The plaintext key is shown ONCE on creation; revoke
in one click if a deployment is compromised.
Depends only on `helpdesk`. No client-side install needed.
""",
'author': 'Nexa Systems Inc.',
'website': 'https://www.nexasystems.ca',
'license': 'OPL-1',
'depends': ['helpdesk'],
'data': [
'security/ir.model.access.csv',
'data/ir_config_parameter_data.xml',
'data/mail_template_ack.xml',
'views/fusion_helpdesk_client_key_views.xml',
'views/helpdesk_ticket_views.xml',
],
'installable': True,
'auto_install': False,
'application': False,
}