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Odoo-Modules/fusion_accounting_followup/services/tone_selector.py
2026-04-19 20:39:17 -04:00

19 lines
536 B
Python

"""Tone selector: pick gentle/firm/legal based on follow-up level + risk score."""
TONE_BY_LEVEL = {
1: 'gentle',
2: 'firm',
3: 'legal',
4: 'legal',
}
def select_tone(*, level_sequence: int, risk_score: int = 0) -> str:
"""Default tone follows level sequence; high risk can escalate."""
base_tone = TONE_BY_LEVEL.get(level_sequence, 'gentle')
if risk_score >= 80 and base_tone == 'gentle':
return 'firm'
if risk_score >= 90 and base_tone == 'firm':
return 'legal'
return base_tone