6c15a7b1cf
Squash-merge of feat/helpdesk-customer-followup. The billing and fusion_login_audit work from that branch is already on main (landed separately); this lands only the helpdesk feature. - Identity keystone: submit() forwards partner_email/partner_name/ x_fc_client_label so the central Helpdesk find-or-creates the customer partner and subscribes them as a follower (enables reply emails + magic link). - Embedded in-app 'My Tickets' inbox: server-side scoped read/reply RPC endpoints, per-user seen tracking (fusion.helpdesk.ticket.seen), systray unread badge. Defense-in-depth scope domain + _norm_email normalisation (wildcard emails cannot widen scope). - fusion_helpdesk_central: x_fc_client_label field + list/search views + branded acknowledgement email template. - Deployed and smoke-tested live: nexa central 19.0.1.1.0, entech client 19.0.1.4.1 (requires Contact Creation on the central service account). Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
35 lines
1.3 KiB
XML
35 lines
1.3 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<!--
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Copyright 2026 Nexa Systems Inc.
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License OPL-1
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Surface the client-deployment tag in the agent backend so support can
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see + filter tickets by the deployment they came from.
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-->
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<odoo>
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<record id="fhc_ticket_list_label" model="ir.ui.view">
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<field name="name">fhc.helpdesk.ticket.list.client_label</field>
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<field name="model">helpdesk.ticket</field>
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<field name="inherit_id" ref="helpdesk.helpdesk_tickets_view_tree"/>
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<field name="arch" type="xml">
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<xpath expr="//list" position="inside">
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<field name="x_fc_client_label" optional="show"/>
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</xpath>
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</field>
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</record>
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<record id="fhc_ticket_search_label" model="ir.ui.view">
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<field name="name">fhc.helpdesk.ticket.search.client_label</field>
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<field name="model">helpdesk.ticket</field>
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<field name="inherit_id" ref="helpdesk.helpdesk_tickets_view_search"/>
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<field name="arch" type="xml">
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<xpath expr="//search" position="inside">
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<field name="x_fc_client_label"/>
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<filter string="Client Deployment" name="group_client_label"
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context="{'group_by': 'x_fc_client_label'}"/>
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</xpath>
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</field>
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</record>
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</odoo>
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