9dceff5baf
x_fc_client_label on helpdesk.ticket (+ list/search exposure), create() override sends a branded acknowledgement (magic link via get_portal_url) for in-app-channel tickets only. 3 Enterprise tests (run on nexa). Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
69 lines
2.7 KiB
Python
69 lines
2.7 KiB
Python
# -*- coding: utf-8 -*-
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# Copyright 2026 Nexa Systems Inc.
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# License OPL-1
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"""Identity-keystone tests for the central helpdesk extensions.
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Runs on an Enterprise environment (helpdesk installed) — e.g. odoo-nexa or
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odoo-trial. Validates that passing partner_email resolves the customer +
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follower (native), that the client label is stored, and that the branded
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acknowledgement only fires for in-app-channel tickets.
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"""
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from odoo.tests import TransactionCase, tagged
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@tagged('post_install', '-at_install', 'fusion_helpdesk_central')
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class TestTicketIdentity(TransactionCase):
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@classmethod
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def setUpClass(cls):
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super().setUpClass()
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cls.team = cls.env['helpdesk.team'].search([], limit=1)
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def _ack_mails(self, ticket):
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return self.env['mail.mail'].search([
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('model', '=', 'helpdesk.ticket'),
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('res_id', '=', ticket.id),
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]).filtered(lambda m: 'received your request' in (m.subject or ''))
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def test_partner_resolution_follower_and_label(self):
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ticket = self.env['helpdesk.ticket'].create({
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'name': 'Keystone test',
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'team_id': self.team.id,
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'partner_email': 'keystone.newperson@example.com',
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'partner_name': 'Key Stone',
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'x_fc_client_label': 'ENTECH',
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})
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self.assertEqual(ticket.x_fc_client_label, 'ENTECH')
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self.assertTrue(
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ticket.partner_id,
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"native create() should find-or-create a partner from partner_email")
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self.assertEqual(ticket.partner_id.email, 'keystone.newperson@example.com')
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self.assertIn(
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ticket.partner_id, ticket.message_partner_ids,
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"the customer must be subscribed as a follower")
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def test_ack_email_for_inapp_ticket(self):
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ticket = self.env['helpdesk.ticket'].create({
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'name': 'Ack test',
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'team_id': self.team.id,
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'partner_email': 'ack.person@example.com',
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'partner_name': 'Ack Person',
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'x_fc_client_label': 'ENTECH',
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})
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self.assertTrue(
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self._ack_mails(ticket),
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"an in-app ticket with a customer email should get our ack email")
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def test_no_ack_without_client_label(self):
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# Simulates an external web-form ticket — no client label, so our
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# acknowledgement must NOT fire (avoids double-acknowledgement).
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ticket = self.env['helpdesk.ticket'].create({
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'name': 'External web ticket',
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'team_id': self.team.id,
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'partner_email': 'external.web@example.com',
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'partner_name': 'External Web',
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})
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self.assertFalse(
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self._ack_mails(ticket),
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"no client label => our acknowledgement should not send")
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