6c15a7b1cf
Squash-merge of feat/helpdesk-customer-followup. The billing and fusion_login_audit work from that branch is already on main (landed separately); this lands only the helpdesk feature. - Identity keystone: submit() forwards partner_email/partner_name/ x_fc_client_label so the central Helpdesk find-or-creates the customer partner and subscribes them as a follower (enables reply emails + magic link). - Embedded in-app 'My Tickets' inbox: server-side scoped read/reply RPC endpoints, per-user seen tracking (fusion.helpdesk.ticket.seen), systray unread badge. Defense-in-depth scope domain + _norm_email normalisation (wildcard emails cannot widen scope). - fusion_helpdesk_central: x_fc_client_label field + list/search views + branded acknowledgement email template. - Deployed and smoke-tested live: nexa central 19.0.1.1.0, entech client 19.0.1.4.1 (requires Contact Creation on the central service account). Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
19 lines
756 B
XML
19 lines
756 B
XML
<?xml version="1.0" encoding="utf-8"?>
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<!--
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Copyright 2026 Nexa Systems Inc.
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License OPL-1
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-->
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<odoo>
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<!--
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Deployment-level admin for the embedded ticket inbox. Members see
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ALL tickets filed from this deployment (scoped by x_fc_client_label)
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in the "My Tickets" tab; non-members see only their own. The gate is
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enforced server-side in the controller via has_group().
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Odoo 19: res.groups has NO `users`/`category_id` fields — keep minimal.
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-->
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<record id="group_reporter_admin" model="res.groups">
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<field name="name">Helpdesk Reporter Admin</field>
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<field name="comment">Can view all tickets filed from this deployment in the in-app helpdesk inbox.</field>
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</record>
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</odoo>
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