6c15a7b1cf
Squash-merge of feat/helpdesk-customer-followup. The billing and fusion_login_audit work from that branch is already on main (landed separately); this lands only the helpdesk feature. - Identity keystone: submit() forwards partner_email/partner_name/ x_fc_client_label so the central Helpdesk find-or-creates the customer partner and subscribes them as a follower (enables reply emails + magic link). - Embedded in-app 'My Tickets' inbox: server-side scoped read/reply RPC endpoints, per-user seen tracking (fusion.helpdesk.ticket.seen), systray unread badge. Defense-in-depth scope domain + _norm_email normalisation (wildcard emails cannot widen scope). - fusion_helpdesk_central: x_fc_client_label field + list/search views + branded acknowledgement email template. - Deployed and smoke-tested live: nexa central 19.0.1.1.0, entech client 19.0.1.4.1 (requires Contact Creation on the central service account). Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
62 lines
2.0 KiB
JavaScript
62 lines
2.0 KiB
JavaScript
/** @odoo-module **/
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// Fusion Helpdesk — top systray icon with an unread-reply badge.
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// Sequence 99 places it just left of the attendance check-in button.
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import { Component, useState, onWillStart, onWillUnmount } from "@odoo/owl";
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import { registry } from "@web/core/registry";
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import { rpc } from "@web/core/network/rpc";
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import { useService } from "@web/core/utils/hooks";
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import { FusionHelpdeskDialog } from "./fusion_helpdesk_dialog";
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const POLL_MS = 120000; // refresh the unread badge every 2 minutes
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class FusionHelpdeskSystray extends Component {
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static template = "fusion_helpdesk.SystrayItem";
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static props = {};
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setup() {
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this.dialog = useService("dialog");
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this.state = useState({ unread: 0 });
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onWillStart(async () => {
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await this._refreshUnread();
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});
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// Poll so a reply that lands while the user is working still
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// surfaces without a page reload. Errors are swallowed server-side
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// (the endpoint always returns a count) so the badge never breaks.
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this._timer = setInterval(() => this._refreshUnread(), POLL_MS);
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onWillUnmount(() => clearInterval(this._timer));
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}
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async _refreshUnread() {
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try {
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const res = await rpc("/fusion_helpdesk/unread_count", {});
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this.state.unread = (res && res.count) || 0;
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} catch {
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// Network/config hiccup — leave the badge as-is, don't throw.
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}
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}
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onClick() {
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// If there are unread replies, drop straight into the inbox;
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// otherwise open the New report form (the primary action).
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const initialTab = this.state.unread > 0 ? "list" : "new";
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this.dialog.add(
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FusionHelpdeskDialog,
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{ initialTab },
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{ onClose: () => this._refreshUnread() }
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);
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}
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}
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export const fusionHelpdeskSystrayItem = {
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Component: FusionHelpdeskSystray,
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};
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registry
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.category("systray")
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.add("fusion_helpdesk.report_button", fusionHelpdeskSystrayItem, {
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sequence: 99,
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});
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