6c15a7b1cf
Squash-merge of feat/helpdesk-customer-followup. The billing and fusion_login_audit work from that branch is already on main (landed separately); this lands only the helpdesk feature. - Identity keystone: submit() forwards partner_email/partner_name/ x_fc_client_label so the central Helpdesk find-or-creates the customer partner and subscribes them as a follower (enables reply emails + magic link). - Embedded in-app 'My Tickets' inbox: server-side scoped read/reply RPC endpoints, per-user seen tracking (fusion.helpdesk.ticket.seen), systray unread badge. Defense-in-depth scope domain + _norm_email normalisation (wildcard emails cannot widen scope). - fusion_helpdesk_central: x_fc_client_label field + list/search views + branded acknowledgement email template. - Deployed and smoke-tested live: nexa central 19.0.1.1.0, entech client 19.0.1.4.1 (requires Contact Creation on the central service account). Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
21 lines
778 B
XML
21 lines
778 B
XML
<?xml version="1.0" encoding="UTF-8"?>
|
|
<templates xml:space="preserve">
|
|
|
|
<t t-name="fusion_helpdesk.SystrayItem">
|
|
<div class="o_fhd_systray dropdown">
|
|
<button type="button"
|
|
class="o_fhd_systray_btn dropdown-toggle"
|
|
title="Report a bug, request a feature, or follow up on your tickets"
|
|
t-on-click="onClick">
|
|
<img src="/fusion_helpdesk/static/description/help_icon.png"
|
|
alt="Help"
|
|
class="o_fhd_systray_img"/>
|
|
<span t-if="state.unread > 0"
|
|
class="o_fhd_systray_badge"
|
|
t-esc="state.unread > 99 ? '99+' : state.unread"/>
|
|
</button>
|
|
</div>
|
|
</t>
|
|
|
|
</templates>
|