15470426eb
Smaller UX simplification on the client side: the owner is already a contact in entech's address book, so picking one is faster + safer than re-typing their email and name (and avoids typos creeping into the approval-email To: header). What changed: - Entech settings: drop fhd_owner_email + fhd_owner_name char fields; add fhd_owner_partner_id Many2one to res.partner exposed in the same "Owner Approval" block as a single partner selector. Quick-create + create-and-edit kept enabled so admins can spin up a new partner inline if the owner isn't already in the system. - controllers/main.py::_read_config: derives owner_email + owner_name from the selected partner via the new _resolve_owner_contact helper. Missing / dangling partner id → blank email + name → central simply won't see the keys and the Engage button stays disabled (correct "not configured" behaviour). - Nexa side: ZERO changes. Still receives owner_email + owner_name strings on the ticket payload, still upserts client_key.owner_email/ name. The partner abstraction stops at the entech boundary. - migrations/19.0.2.1.0/post-migration.py auto-resolves the legacy fusion_helpdesk.owner_email ICP value to an existing res.partner (lowest-id match on lowercased email), writes the new fusion_helpdesk.owner_partner_id key, and deletes the obsolete owner_email + owner_name ICP rows so a future reader doesn't trip over stale config. Verified live on entech: kris@enplating.ca → res.partner #2308 ("Kris Pathinather"), legacy keys purged, controller._resolve_owner_contact returns the expected (email, name). The piggyback payload is unchanged so existing client_key sync continues to work without a central redeploy. Bumps fusion_helpdesk to 19.0.2.1.0. fusion_helpdesk_central stays at 19.0.2.0.0 (no central-side changes required).
62 lines
3.2 KiB
XML
62 lines
3.2 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<!--
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Copyright 2026 Nexa Systems Inc.
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License OPL-1
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-->
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<odoo>
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<record id="res_config_settings_view_form_fhd" model="ir.ui.view">
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<field name="name">res.config.settings.view.form.fusion.helpdesk</field>
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<field name="model">res.config.settings</field>
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<field name="inherit_id" ref="base.res_config_settings_view_form"/>
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<field name="arch" type="xml">
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<xpath expr="//form" position="inside">
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<app data-string="Fusion Helpdesk"
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string="Fusion Helpdesk"
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name="fusion_helpdesk">
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<block title="Central Helpdesk Endpoint"
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name="fhd_endpoint">
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<setting id="fhd_remote_url"
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string="Remote URL"
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help="Base URL of the Odoo instance running the Helpdesk app.">
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<field name="fhd_remote_url" placeholder="https://erp.nexasystems.ca"/>
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</setting>
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<setting id="fhd_remote_db"
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string="Remote Database">
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<field name="fhd_remote_db" placeholder="nexamain"/>
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</setting>
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<setting id="fhd_remote_login"
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string="Service Login">
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<field name="fhd_remote_login" placeholder="support@nexasystems.ca"/>
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</setting>
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<setting id="fhd_remote_password"
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string="Service Password / API Key">
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<field name="fhd_remote_password" password="True"/>
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</setting>
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<setting id="fhd_remote_team_id"
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string="Helpdesk Team ID (optional)">
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<field name="fhd_remote_team_id"/>
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</setting>
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<setting id="fhd_client_label"
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string="Client Label"
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help="Tag prefixed to every ticket subject so support can identify the source deployment.">
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<field name="fhd_client_label" placeholder="ENTECH"/>
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</setting>
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</block>
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<block title="Owner Approval"
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name="fhd_owner_approval">
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<setting id="fhd_owner_partner_id"
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string="Owner Contact"
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help="Pick the real decision-maker at your company from your existing contacts. Used when central support requests approval for a ticket that needs sign-off. Their email and name are sent automatically. Leave blank to disable approval requests for this deployment.">
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<field name="fhd_owner_partner_id"
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options="{'no_create_edit': False, 'no_quick_create': False}"
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placeholder="Pick an owner contact…"/>
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</setting>
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</block>
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</app>
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</xpath>
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</field>
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</record>
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</odoo>
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