396170b438
Ships the design spec at docs/superpowers/specs/2026-05-27-owner-approval-flow-design.md. What's new on central (fusion_helpdesk_central 19.0.1.2.0 -> 19.0.2.0.0): - Engagement model: 8 new fields on helpdesk.ticket (state, snapshotted owner email/name, single-use UUID4 token, sent/reminded/decided timestamps, AI summary, stored-computed turnaround hours). - Wizard: single + bulk modes on one fusion.helpdesk.engagement.wizard TransientModel with a child wizard.line for per-ticket bulk summaries. default_get pulls the OpenAI summary on open; AI fan-out for bulk is parallel via ThreadPoolExecutor (max 5 workers, 30s overall cap). - OpenAI client in utils.py — stdlib urllib, 15s per-call timeout, every failure collapses to '' so the wizard's manual-summary fallback fires. - Public portal: /fusion_helpdesk/engagement/<token>/<decision> GET + POST, four branded standalone QWeb pages (confirm/done/invalid/error). Token is single-use, cleared on confirm. Decision posts a public comment attributed to the resolved owner partner; chatter propagates to the employee's My Tickets thread per the "fully visible" UX choice. - Mail templates (single + bulk) with magic-link buttons. Bulk template renders one card per ticket, each with its own approve/reject URL. - Reminder cron: daily, single-shot per engagement, configurable via fusion_helpdesk_central.engagement_reminder_days ICP (default 3, 0 disables). - Reporting dashboard: pivot/graph/list/kanban over helpdesk.ticket filtered to engaged ones, with avg-turnaround measure. Menu lives under Helpdesk > Reporting > Owner Engagements. - Client_key extended with owner_email/owner_name fields; ticket.create upserts them from the client-side piggyback (no new sync endpoint). - 100% coverage on utils + integration tests on wizard, controllers, re-engagement, cron, computed turnaround. OpenAI mocked in CI. What's new on client (fusion_helpdesk 19.0.1.7.1 -> 19.0.2.0.0): - Two new ICP settings: fusion_helpdesk.owner_email / .owner_name with a new "Owner Approval" block in Settings > Fusion Helpdesk. - controllers/main.py::submit piggybacks both keys on every ticket payload so central keeps client_key.owner_email/name fresh automatically. Verified live end-to-end on entech -> nexa: payload upsert, wizard with mocked AI, action_send, portal GET/POST/GET-again cycle, second click hits the friendly invalid-token page. Token entropy = 122 bits (UUID4).
133 lines
7.0 KiB
XML
133 lines
7.0 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<!--
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Copyright 2026 Nexa Systems Inc.
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License OPL-1
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Minimal branded portal pages for the owner-approval flow. NOT using the
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heavy portal.frontend_layout — the owner sees this once on their phone
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and we want sub-200ms render, so each page is a self-contained HTML doc
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with inline CSS. Branding kept consistent with the ack email's button
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style (same blue, same border-radius).
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-->
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<odoo>
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<!-- Shared shell: page wrapper, header strip, inline CSS reset. The
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DOCTYPE is omitted — Odoo's QWeb XML parser rejects it inside
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<template>, and modern browsers handle no-doctype pages fine for
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a minimal confirmation page like this. Inline CSS keeps the
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page self-contained, no external bundles to load. -->
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<template id="engagement_layout" name="Owner Engagement Layout">
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<html lang="en">
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<head>
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<meta charset="utf-8"/>
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<meta name="viewport" content="width=device-width, initial-scale=1"/>
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<title>Nexa Systems Support</title>
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<style>
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* { box-sizing: border-box; }
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body { margin: 0; font-family: Arial, Helvetica, sans-serif; color: #21252b; background: #f3f4f6; -webkit-font-smoothing: antialiased; }
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.fhc-header { background: #1e3a5f; color: #fff; padding: 14px 22px; font-weight: 700; letter-spacing: 0.02em; }
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.fhc-card { max-width: 640px; margin: 28px auto; background: #fff; border: 1px solid #d8dadd; border-radius: 8px; padding: 22px 26px; box-shadow: 0 1px 3px rgba(0,0,0,0.06); }
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.fhc-title { font-size: 1.15rem; font-weight: 700; margin: 0 0 6px 0; }
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.fhc-meta { color: #6c757d; font-size: 0.85rem; margin-bottom: 14px; }
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.fhc-section-h { font-size: 0.78rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.06em; color: #6c757d; margin: 16px 0 6px 0; }
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.fhc-summary { white-space: pre-wrap; line-height: 1.5; background: #f9fafb; padding: 12px 14px; border-radius: 6px; border: 1px solid #e5e7eb; font-size: 0.92rem; }
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.fhc-comment { width: 100%; min-height: 90px; padding: 8px 10px; font-family: inherit; font-size: 0.95rem; border: 1px solid #d8dadd; border-radius: 6px; resize: vertical; }
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.fhc-btn { display: inline-block; padding: 12px 26px; font-size: 1rem; font-weight: 700; border-radius: 6px; border: 0; color: #fff; cursor: pointer; }
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.fhc-btn-approve { background: linear-gradient(135deg, #5cc66f 0%, #28a745 100%); }
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.fhc-btn-reject { background: linear-gradient(135deg, #e85d68 0%, #dc3545 100%); }
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.fhc-actions { display: flex; gap: 10px; margin-top: 14px; }
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.fhc-foot { color: #9aa3ad; font-size: 0.78rem; text-align: center; margin-top: 18px; }
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.fhc-bad { color: #b02a37; }
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.fhc-good { color: #1e7e34; }
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</style>
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</head>
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<body>
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<div class="fhc-header">Nexa Systems Support</div>
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<div class="fhc-card">
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<t t-out="0"/>
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</div>
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<div class="fhc-foot">If this link doesn't look right, contact <a href="mailto:support@nexasystems.ca">support@nexasystems.ca</a>.</div>
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</body>
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</html>
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</template>
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<!-- Confirmation page: owner has clicked the magic link and we want
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one last confirmation + optional comment before recording the
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decision. POST goes back to the same URL. -->
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<template id="engagement_confirm" name="Engagement Confirm">
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<t t-call="fusion_helpdesk_central.engagement_layout">
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<div class="fhc-title" t-esc="ticket.name"/>
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<div class="fhc-meta">
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Confirm your decision on this request — your name and any
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comment below will be posted on the ticket so the team sees
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it immediately.
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</div>
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<div class="fhc-section-h">Summary</div>
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<div class="fhc-summary" t-esc="ticket.x_fc_ai_summary or 'No AI summary was attached to this request.'"/>
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<form method="POST" action="">
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<div class="fhc-section-h">Comment (optional)</div>
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<textarea class="fhc-comment" name="comment"
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placeholder="Add a note for the team (e.g. 'go ahead, this fits Q2 budget')"/>
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<div class="fhc-actions">
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<t t-if="decision_state == 'approved'">
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<button class="fhc-btn fhc-btn-approve" type="submit">✓ Confirm Approval</button>
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</t>
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<t t-else="">
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<button class="fhc-btn fhc-btn-reject" type="submit">✗ Confirm Rejection</button>
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</t>
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</div>
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</form>
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</t>
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</template>
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<!-- Done: decision recorded. Owner sees a friendly receipt. -->
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<template id="engagement_done" name="Engagement Done">
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<t t-call="fusion_helpdesk_central.engagement_layout">
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<t t-if="decision_state == 'approved'">
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<div class="fhc-title fhc-good">✓ Approval recorded</div>
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</t>
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<t t-else="">
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<div class="fhc-title fhc-bad">✗ Rejection recorded</div>
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</t>
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<div class="fhc-meta">
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Thanks — your decision on
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"<b><t t-esc="ticket.name"/></b>"
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has been posted to the ticket and the team has been notified.
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You can safely close this tab. If you also received a bulk
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email with multiple requests, come back to it and decide on
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the others independently.
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</div>
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</t>
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</template>
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<!-- Invalid: token unknown, already used, or wrong state. -->
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<template id="engagement_invalid" name="Engagement Invalid">
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<t t-call="fusion_helpdesk_central.engagement_layout">
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<div class="fhc-title fhc-bad">Link no longer valid</div>
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<div class="fhc-meta">
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This approval link has already been used, was replaced by a
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newer request, or is otherwise no longer active.
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If you think this is a mistake, please contact
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<a href="mailto:support@nexasystems.ca">support@nexasystems.ca</a>
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and we'll sort it out.
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</div>
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</t>
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</template>
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<!-- Server-side error -->
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<template id="engagement_error" name="Engagement Error">
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<t t-call="fusion_helpdesk_central.engagement_layout">
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<div class="fhc-title fhc-bad">Something went wrong</div>
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<div class="fhc-meta">
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We couldn't record your decision because of an unexpected
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error on our side. Please try the link again in a minute —
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if it still fails, reply to the original email or contact
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<a href="mailto:support@nexasystems.ca">support@nexasystems.ca</a>.
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</div>
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</t>
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</template>
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</odoo>
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