Odoo-Modules/fusion_repairs/models/repair_order.py

# -*- coding: utf-8 -*-
# Copyright 2024-2026 Nexa Systems Inc.
# License OPL-1 (Odoo Proprietary License v1.0)

from dateutil.relativedelta import relativedelta

from odoo import api, fields, models, _
from odoo.exceptions import UserError


INTAKE_SOURCES = [
    ('backend_wizard', 'Backend Wizard (CS)'),
    ('sales_rep_portal', 'Sales Rep Portal'),
    ('client_portal', 'Client Self-Service'),
    ('manual', 'Manual / Other'),
]

URGENCY_LEVELS = [
    ('normal', 'Normal'),
    ('urgent', 'Urgent'),
    ('safety', 'Safety Issue'),
]


class RepairOrder(models.Model):
    """Extend Odoo Repairs with intake context, dispatch link, warranty
    determination, and pricing variance tracking for Fusion Repairs."""

    _inherit = 'repair.order'

    # ------------------------------------------------------------------
    # CREATE - replace the picking-type default sequence with our
    # date-based RO-YYYYMM-NN reference. We set vals['name'] BEFORE
    # super() so Odoo's native create() (which only assigns the picking
    # type sequence when name is empty or 'New') skips its own numbering.
    # ------------------------------------------------------------------
    @api.model_create_multi
    def create(self, vals_list):
        Sequence = self.env['ir.sequence'].sudo()
        for vals in vals_list:
            if not vals.get('name') or vals.get('name') == 'New':
                next_name = Sequence.next_by_code('fusion.repair.order.monthly')
                if next_name:
                    vals['name'] = next_name
        return super().create(vals_list)

    # ------------------------------------------------------------------
    # INTAKE METADATA
    # ------------------------------------------------------------------
    x_fc_intake_source = fields.Selection(
        INTAKE_SOURCES,
        string='Intake Source',
        default='manual',
        tracking=True,
        help='Which intake surface created this repair (backend CS wizard, '
             'sales rep portal, public client portal, or manual entry).',
    )
    x_fc_intake_user_id = fields.Many2one(
        'res.users',
        string='Intake By',
        tracking=True,
        index=True,
        help='User who took the call / submitted the intake. For client portal, '
             'this is the OdooBot or admin user.',
    )
    x_fc_intake_session_id = fields.Char(
        string='Intake Session',
        index=True,
        copy=False,
        help='Reference shared by multiple repair orders created during the same call.',
    )
    x_fc_intake_template_id = fields.Many2one(
        'fusion.repair.intake.template',
        string='Intake Template',
        help='Question template used during intake.',
    )
    x_fc_intake_answer_ids = fields.One2many(
        'fusion.repair.intake.answer',
        'repair_id',
        string='Intake Answers',
    )

    # Catalogue match (Phase 2)
    x_fc_service_catalog_id = fields.Many2one(
        'fusion.repair.service.catalog',
        string='Service Catalogue Match',
        index=True,
        help='Auto-matched catalogue entry that pre-fills estimated cost and duration.',
    )

    # C6: quote-only flag (set when intake submitted in quote-only mode).
    x_fc_is_quote_only = fields.Boolean(
        string='Quote Only',
        tracking=True,
        index=True,
        help='True when the intake was submitted in "Quote Only" mode - the '
             'office has not yet authorised dispatching a technician.',
    )

    # ------------------------------------------------------------------
    # ON-CALL PAGING (CL15)
    # Set when a safety repair is paged to the on-call manager. Allows
    # ack and the 15-minute escalation cron to roll forward to the next
    # priority if not acknowledged.
    # ------------------------------------------------------------------
    x_fc_on_call_token = fields.Char(
        string='On-Call Ack Token',
        copy=False,
        index=True,
    )
    x_fc_on_call_paged_user_id = fields.Many2one(
        'res.users',
        string='On-Call Paged User',
        copy=False,
        index=True,
    )
    x_fc_on_call_paged_at = fields.Datetime(
        string='On-Call Paged At',
        copy=False,
    )
    x_fc_on_call_acknowledged_user_ids = fields.Many2many(
        'res.users',
        'fusion_repair_on_call_ack_rel',
        'repair_id', 'user_id',
        string='On-Call Acknowledgements',
        copy=False,
    )
    x_fc_on_call_acknowledged_at = fields.Datetime(
        string='Acknowledged At',
        copy=False,
    )

    _on_call_token_unique = models.Constraint(
        'unique(x_fc_on_call_token)',
        'On-call acknowledgement tokens must be unique.',
    )

    # Maintenance contract back-link (Phase 3)
    x_fc_maintenance_contract_id = fields.Many2one(
        'fusion.repair.maintenance.contract',
        string='Maintenance Contract',
        index=True,
        help='Set when this repair was spawned from a maintenance reminder booking. '
             'Completing the related technician task rolls the contract to its next cycle.',
    )
    x_fc_intake_answer_count = fields.Integer(
        compute='_compute_intake_answer_count',
    )

    # ------------------------------------------------------------------
    # EQUIPMENT / WARRANTY
    # ------------------------------------------------------------------
    x_fc_repair_category_id = fields.Many2one(
        'fusion.repair.product.category',
        string='Equipment Category',
        tracking=True,
        index=True,
        help='Medical equipment category - drives intake template and tech skills filter.',
    )
    x_fc_third_party_equipment = fields.Boolean(
        string='Third-Party Equipment',
        tracking=True,
        help='True if the equipment was not sold by us. Forces under_warranty=False '
             'and typically triggers a service call-out fee.',
    )
    x_fc_original_sale_order_id = fields.Many2one(
        'sale.order',
        string='Original Purchase SO',
        tracking=True,
        index=True,
        help='Sale order through which the customer originally purchased this unit. '
             'Auto-matched on intake by partner + lot/serial.',
    )
    x_fc_warranty_override_reason = fields.Char(
        string='Warranty Override Reason',
        help='Required when CS overrides the auto-detected warranty status.',
    )

    # ------------------------------------------------------------------
    # TRIAGE / URGENCY
    # ------------------------------------------------------------------
    x_fc_urgency = fields.Selection(
        URGENCY_LEVELS,
        string='Urgency',
        default='normal',
        tracking=True,
        index=True,
    )
    x_fc_issue_category = fields.Char(
        string='Issue Category',
        help='Symptom classification (e.g. "battery", "motor", "remote"). Used by '
             'service catalogue matcher and AI prompt context.',
    )

    # ------------------------------------------------------------------
    # PHOTOS
    # ------------------------------------------------------------------
    x_fc_photo_ids = fields.Many2many(
        'ir.attachment',
        'fusion_repair_order_photo_rel',
        'repair_id',
        'attachment_id',
        string='Intake Photos / Videos',
        help='Photos and videos uploaded during intake.',
    )
    x_fc_photo_count = fields.Integer(
        compute='_compute_photo_count',
    )

    # ------------------------------------------------------------------
    # PRICING (estimate vs actual - Phase 2 reconciliation)
    # ------------------------------------------------------------------
    x_fc_estimated_duration = fields.Float(
        string='Estimated Duration (h)',
        help='Estimated visit duration from service catalogue, used to size technician slot.',
    )
    x_fc_estimated_cost = fields.Monetary(
        string='Estimated Cost',
        currency_field='company_currency_id',
        help='Estimated total from catalogue match at intake (pre-visit).',
    )
    x_fc_actual_cost = fields.Monetary(
        string='Actual Cost',
        currency_field='company_currency_id',
        help='Actual total recorded from the visit report (post-visit).',
    )
    x_fc_cost_variance_pct = fields.Float(
        string='Cost Variance %',
        compute='_compute_cost_variance',
        store=True,
        help='(actual - estimated) / estimated * 100',
    )
    x_fc_requires_requote = fields.Boolean(
        string='Requires Re-Quote',
        help='Set when actual cost exceeds estimate beyond the configured threshold; '
             'blocks automatic invoicing until manager approves or client re-confirms.',
    )

    company_currency_id = fields.Many2one(
        'res.currency',
        related='company_id.currency_id',
        readonly=True,
    )

    # ------------------------------------------------------------------
    # FIELD SERVICE LINK
    # ------------------------------------------------------------------
    x_fc_technician_task_ids = fields.One2many(
        'fusion.technician.task',
        'x_fc_repair_order_id',
        string='Technician Tasks',
    )
    x_fc_technician_task_count = fields.Integer(
        compute='_compute_technician_task_count',
    )

    # ------------------------------------------------------------------
    # AI SUMMARY (Phase 2)
    # ------------------------------------------------------------------
    x_fc_ai_summary = fields.Text(
        string='AI Pre-Visit Brief',
        help='AI-generated short brief for the technician based on intake answers. '
             'Optional - never blocks intake submit.',
    )

    # ------------------------------------------------------------------
    # COMPUTES
    # ------------------------------------------------------------------
    @api.depends('x_fc_intake_answer_ids')
    def _compute_intake_answer_count(self):
        for repair in self:
            repair.x_fc_intake_answer_count = len(repair.x_fc_intake_answer_ids)

    @api.depends('x_fc_photo_ids')
    def _compute_photo_count(self):
        for repair in self:
            repair.x_fc_photo_count = len(repair.x_fc_photo_ids)

    @api.depends('x_fc_technician_task_ids')
    def _compute_technician_task_count(self):
        for repair in self:
            repair.x_fc_technician_task_count = len(repair.x_fc_technician_task_ids)

    @api.depends('x_fc_estimated_cost', 'x_fc_actual_cost')
    def _compute_cost_variance(self):
        for repair in self:
            if repair.x_fc_estimated_cost:
                repair.x_fc_cost_variance_pct = (
                    (repair.x_fc_actual_cost - repair.x_fc_estimated_cost)
                    / repair.x_fc_estimated_cost * 100
                )
            else:
                repair.x_fc_cost_variance_pct = 0.0

    # ------------------------------------------------------------------
    # WARRANTY DETERMINATION
    # ------------------------------------------------------------------
    def _fc_compute_warranty_status(self):
        """Auto-detect warranty: not third-party AND within warranty window."""
        self.ensure_one()
        if self.x_fc_third_party_equipment:
            return False
        if not self.x_fc_original_sale_order_id:
            return False
        original = self.x_fc_original_sale_order_id
        delivery_date = original.commitment_date or original.date_order
        if not delivery_date:
            return False
        warranty_months = (
            self.product_id.product_tmpl_id.x_fc_warranty_months
            if self.product_id else 0
        )
        if not warranty_months:
            return False
        # relativedelta handles month boundaries correctly (28/29/30/31).
        cutoff = fields.Datetime.from_string(str(delivery_date)) + relativedelta(months=warranty_months)
        return fields.Datetime.now() <= cutoff

    # ------------------------------------------------------------------
    # SMART BUTTONS
    # ------------------------------------------------------------------
    def action_view_intake_answers(self):
        self.ensure_one()
        return {
            'type': 'ir.actions.act_window',
            'name': _('Intake Answers'),
            'res_model': 'fusion.repair.intake.answer',
            'view_mode': 'list,form',
            'domain': [('repair_id', '=', self.id)],
            'context': {'default_repair_id': self.id},
        }

    def action_view_technician_tasks(self):
        self.ensure_one()
        if len(self.x_fc_technician_task_ids) == 1:
            return {
                'type': 'ir.actions.act_window',
                'name': self.x_fc_technician_task_ids.name,
                'res_model': 'fusion.technician.task',
                'view_mode': 'form',
                'res_id': self.x_fc_technician_task_ids.id,
            }
        return {
            'type': 'ir.actions.act_window',
            'name': _('Technician Tasks'),
            'res_model': 'fusion.technician.task',
            'view_mode': 'list,form',
            'domain': [('x_fc_repair_order_id', '=', self.id)],
            'context': {'default_x_fc_repair_order_id': self.id},
        }

    def action_view_original_sale_order(self):
        self.ensure_one()
        if not self.x_fc_original_sale_order_id:
            return False
        return {
            'type': 'ir.actions.act_window',
            'name': self.x_fc_original_sale_order_id.name,
            'res_model': 'sale.order',
            'view_mode': 'form',
            'res_id': self.x_fc_original_sale_order_id.id,
        }

    # ------------------------------------------------------------------
    # WIZARDS / PAYMENT
    # ------------------------------------------------------------------
    def action_open_visit_report(self):
        self.ensure_one()
        return {
            'type': 'ir.actions.act_window',
            'name': _('Visit Report'),
            'res_model': 'fusion.repair.visit.report.wizard',
            'view_mode': 'form',
            'target': 'new',
            'context': {
                'default_repair_id': self.id,
                'default_labour_hours': self.x_fc_estimated_duration or 1.0,
            },
        }

    def action_collect_payment(self):
        """Open the Poynt payment wizard for the linked posted invoice."""
        self.ensure_one()
        # Resolve the linked invoice via the standard repair -> SO -> invoice chain.
        if not self.sale_order_id:
            raise UserError(_('Confirm a sale order from this repair first.'))
        invoice = self.sale_order_id.invoice_ids.filtered(
            lambda m: m.state == 'posted' and m.payment_state in ('not_paid', 'partial')
        )[:1]
        if not invoice:
            raise UserError(_('No posted, unpaid invoice was found for this repair.'))
        if hasattr(invoice, 'action_open_poynt_payment_wizard'):
            return invoice.action_open_poynt_payment_wizard()
        raise UserError(_('Poynt payment is not available - install or configure fusion_poynt.'))