9dceff5baf
x_fc_client_label on helpdesk.ticket (+ list/search exposure), create() override sends a branded acknowledgement (magic link via get_portal_url) for in-app-channel tickets only. 3 Enterprise tests (run on nexa). Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
56 lines
3.1 KiB
XML
56 lines
3.1 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<!--
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Copyright 2026 Nexa Systems Inc.
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License OPL-1
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Branded acknowledgement sent to the customer when an in-app-channel
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ticket is created. Carries the portal magic link (object.get_portal_url()
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embeds the access token) so the customer can track + reply without an
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account. Button colours follow the company email branding, like Odoo's
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own helpdesk templates.
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-->
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<odoo>
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<data noupdate="1">
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<record id="mail_template_ticket_ack" model="mail.template">
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<field name="name">Helpdesk: Ticket Acknowledgement (Fusion)</field>
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<field name="model_id" ref="helpdesk.model_helpdesk_ticket"/>
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<field name="subject">We received your request [{{ object.ticket_ref or object.id }}]</field>
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<field name="partner_to">{{ object.partner_id.id }}</field>
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<field name="lang">{{ object.partner_id.lang }}</field>
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<field name="auto_delete" eval="True"/>
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<field name="body_html" type="html">
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<div style="margin:0; padding:0; font-family:Arial, Helvetica, sans-serif; color:#21252b; font-size:14px;">
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<p>Hello <t t-out="object.partner_name or 'there'"/>,</p>
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<p>
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Thanks for reaching out — we've received your request and our
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support team will be in touch. Here are the details:
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</p>
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<table style="margin:12px 0; font-size:14px;">
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<tr>
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<td style="padding:2px 12px 2px 0; color:#6c757d;">Reference</td>
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<td style="padding:2px 0;"><strong t-out="object.ticket_ref or object.id"/></td>
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</tr>
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<tr>
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<td style="padding:2px 12px 2px 0; color:#6c757d;">Subject</td>
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<td style="padding:2px 0;"><t t-out="object.name or ''"/></td>
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</tr>
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</table>
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<p style="margin:18px 0;">
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<a t-att-href="object.get_base_url() + object.get_portal_url()"
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target="_blank"
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t-attf-style="background-color: {{ object.company_id.email_secondary_color or '#2c89e9' }}; padding:10px 18px; text-decoration:none; color: {{ object.company_id.email_primary_color or '#ffffff' }}; border-radius:5px; font-size:14px; display:inline-block;">
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View & track your ticket
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</a>
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</p>
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<p style="color:#6c757d; font-size:13px;">
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You can reply directly to this email to add information, follow up
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from the link above, or sign up for an account from that page to
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manage all of your requests in one place.
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</p>
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<p style="color:#6c757d; font-size:13px;">— <t t-out="object.company_id.name or 'Support'"/></p>
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</div>
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</field>
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</record>
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</data>
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</odoo>
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