Odoo-Modules/fusion_helpdesk_central/views/engagement_reporting_views.xml

<?xml version="1.0" encoding="utf-8"?>
<!--
    Copyright 2026 Nexa Systems Inc.
    License OPL-1

    Reporting dashboard for owner engagements. No new model — every view
    is over helpdesk.ticket filtered to records where engagement_state is
    not 'none'. The stored computed field x_fc_engagement_turnaround_hours
    makes the pivot's average measure free.
-->
<odoo>

    <!-- Pivot: rows = client, columns = state, measure = count + avg turnaround. -->
    <record id="view_engagement_pivot" model="ir.ui.view">
        <field name="name">fhc.engagement.pivot</field>
        <field name="model">helpdesk.ticket</field>
        <field name="arch" type="xml">
            <pivot string="Owner Engagements" sample="1">
                <field name="x_fc_client_label" type="row"/>
                <field name="x_fc_engagement_state" type="col"/>
                <field name="x_fc_engagement_turnaround_hours" type="measure"/>
            </pivot>
        </field>
    </record>

    <record id="view_engagement_graph" model="ir.ui.view">
        <field name="name">fhc.engagement.graph</field>
        <field name="model">helpdesk.ticket</field>
        <field name="arch" type="xml">
            <graph string="Owner Engagements" type="bar" sample="1">
                <field name="x_fc_engagement_sent_at" interval="month"/>
                <field name="x_fc_client_label" type="col"/>
            </graph>
        </field>
    </record>

    <record id="view_engagement_list" model="ir.ui.view">
        <field name="name">fhc.engagement.list</field>
        <field name="model">helpdesk.ticket</field>
        <field name="arch" type="xml">
            <list string="Owner Engagements" create="0" sample="1">
                <field name="ticket_ref" optional="show"/>
                <field name="name"/>
                <field name="x_fc_client_label" string="Client"/>
                <field name="x_fc_engagement_name" string="Owner"/>
                <field name="x_fc_engagement_email" string="Owner Email" optional="show"/>
                <field name="x_fc_engagement_state" widget="badge"
                       decoration-warning="x_fc_engagement_state == 'pending'"
                       decoration-success="x_fc_engagement_state == 'approved'"
                       decoration-danger="x_fc_engagement_state == 'rejected'"/>
                <field name="x_fc_engagement_sent_at"/>
                <field name="x_fc_engagement_reminded_at" optional="hide"/>
                <field name="x_fc_engagement_decided_at" optional="show"/>
                <field name="x_fc_engagement_turnaround_hours" string="Turnaround (h)"/>
            </list>
        </field>
    </record>

    <record id="view_engagement_kanban" model="ir.ui.view">
        <field name="name">fhc.engagement.kanban</field>
        <field name="model">helpdesk.ticket</field>
        <field name="arch" type="xml">
            <kanban default_group_by="x_fc_engagement_state" create="0"
                    sample="1" group_create="0" group_edit="0" group_delete="0">
                <field name="name"/>
                <field name="x_fc_client_label"/>
                <field name="x_fc_engagement_name"/>
                <field name="x_fc_engagement_sent_at"/>
                <field name="x_fc_engagement_turnaround_hours"/>
                <templates>
                    <t t-name="card">
                        <div class="o_kanban_record_top">
                            <strong><field name="name"/></strong>
                        </div>
                        <div>
                            <span class="text-muted"><field name="x_fc_client_label"/></span>
                            ·
                            <field name="x_fc_engagement_name"/>
                        </div>
                        <div class="text-muted small">
                            sent <field name="x_fc_engagement_sent_at"/>
                        </div>
                    </t>
                </templates>
            </kanban>
        </field>
    </record>

    <record id="view_engagement_search" model="ir.ui.view">
        <field name="name">fhc.engagement.search</field>
        <field name="model">helpdesk.ticket</field>
        <field name="arch" type="xml">
            <search string="Owner Engagements">
                <field name="name"/>
                <field name="x_fc_client_label"/>
                <field name="x_fc_engagement_email"/>
                <separator/>
                <filter string="Pending" name="state_pending"
                        domain="[('x_fc_engagement_state', '=', 'pending')]"/>
                <filter string="Approved" name="state_approved"
                        domain="[('x_fc_engagement_state', '=', 'approved')]"/>
                <filter string="Rejected" name="state_rejected"
                        domain="[('x_fc_engagement_state', '=', 'rejected')]"/>
                <separator/>
                <filter string="Pending &gt; 7 days" name="stuck"
                        domain="[('x_fc_engagement_state', '=', 'pending'),
                                 ('x_fc_engagement_sent_at', '&lt;=',
                                  (context_today() - relativedelta(days=7)).strftime('%Y-%m-%d %H:%M:%S'))]"/>
                <separator/>
                <!-- Odoo 19: <group expand="0">…</group> is no longer valid
                     in search views. Group-By filters work directly. -->
                <filter string="Group by Client" name="group_client"
                        context="{'group_by': 'x_fc_client_label'}"/>
                <filter string="Group by State" name="group_state"
                        context="{'group_by': 'x_fc_engagement_state'}"/>
                <filter string="Group by Sent (month)" name="group_sent_month"
                        context="{'group_by': 'x_fc_engagement_sent_at:month'}"/>
            </search>
        </field>
    </record>

    <record id="action_owner_engagements" model="ir.actions.act_window">
        <field name="name">Owner Engagements</field>
        <field name="res_model">helpdesk.ticket</field>
        <field name="view_mode">pivot,graph,list,kanban,form</field>
        <field name="search_view_id" ref="view_engagement_search"/>
        <field name="domain">[('x_fc_engagement_state', '!=', 'none')]</field>
        <field name="context">{
            'search_default_state_pending': 1
        }</field>
        <field name="help" type="html">
            <p class="o_view_nocontent_smiling_face">No owner engagements yet.</p>
            <p>Click "Request Owner Approval" on any in-app ticket to start one.</p>
        </field>
    </record>

    <menuitem id="menu_owner_engagements"
              name="Owner Engagements"
              parent="helpdesk.helpdesk_ticket_report_menu_main"
              action="action_owner_engagements"
              sequence="50"/>

</odoo>