8cc02759b8
Adds a one-click 'loop the owner into the chatter' shortcut on the
ticket form — separate from the engagement approval flow, just keeps
the owner in the loop on ongoing communication.
What's new on helpdesk.ticket:
- x_fc_owner_display (computed Char): 'Kris Pathinather <kris@…>',
read live from fusion.helpdesk.client.key so a change to the owner
contact reflects immediately on every existing ticket.
- x_fc_owner_email_resolved (computed Char): email-only slice, drives
view visibility (the field + button only render when an owner is
configured).
- x_fc_owner_is_follower (computed Boolean): True when a partner with
the owner email is in message_partner_ids. Swaps the button for a
green 'Following' badge when the owner is already on the thread.
- action_add_owner_as_follower(): find-or-create the owner partner by
email and message_subscribe. Idempotent — second call is a no-op,
no duplicate partner. Raises UserError with a clear message if no
owner is configured.
View extension on the helpdesk ticket form: injects right after the
existing partner_id ('Customer') field in the customer side group,
so it reads as 'Customer | Owner Contact [Add as Follower]' — same
row, no layout shift when the state flips to 'Following'.
Tests cover the compute display in three states (configured,
no-client-label, no-owner-on-key), the action's three paths
(create-and-subscribe, reuse-existing-partner, idempotent-when-
already-following), and the UserError when nothing is configured.
Smoke-tested live on nexa: ticket with x_fc_client_label='ENTECH'
displays 'Kris Pathinather <kris@enplating.ca>'; first click adds
res.partner #723 to followers and flips owner_is_follower to True;
second click is a no-op.
Bumps fusion_helpdesk_central to 19.0.2.1.0.