52849777dd
Adding the 'Fusion Helpdesk Central' block to General Settings so the three ICP keys the engagement flow reads are configurable from a real form instead of forcing admins to open Technical → System Parameters. Three settings, all wired via config_parameter= so the existing read paths (engagement_wizard, _fc_send_engagement_reminders) keep working unchanged: - fusion_helpdesk_central.openai_api_key (password widget — doesn't render plaintext on the form) - fusion_helpdesk_central.openai_model (default 'gpt-4o-mini') - fusion_helpdesk_central.engagement_reminder_days (default 3, 0 disables the reminder cron entirely) Bumps fusion_helpdesk_central to 19.0.2.2.0. Find under Settings → Fusion Helpdesk Central. The block has two sub-sections: "Owner Approval — AI Summary" (key + model) and "Owner Approval — Reminder Cadence" (days).
46 lines
2.0 KiB
Python
46 lines
2.0 KiB
Python
# -*- coding: utf-8 -*-
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# Copyright 2026 Nexa Systems Inc.
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# License OPL-1
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"""Settings for fusion_helpdesk_central exposed via General Settings.
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Surfaces the three ICP keys the engagement flow reads — OpenAI key /
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model / reminder cadence — so admins don't have to dig into Technical →
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System Parameters to set up the AI summary or change the reminder
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window. All three are stored in ir.config_parameter via the
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`config_parameter=` shortcut so the existing read paths
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(engagement_wizard, helpdesk_ticket._fc_send_engagement_reminders)
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continue to work unchanged.
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"""
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from odoo import fields, models
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class ResConfigSettings(models.TransientModel):
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_inherit = 'res.config.settings'
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fhc_openai_api_key = fields.Char(
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string='OpenAI API Key',
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config_parameter='fusion_helpdesk_central.openai_api_key',
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help='Server-side key the engagement wizard uses to generate AI '
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'summaries on Engage. Leave blank to disable AI summaries — '
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'the wizard still works, you just write the brief manually. '
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'Keep secret: anyone with access to System Parameters could '
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'read it back.',
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)
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fhc_openai_model = fields.Char(
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string='OpenAI Model',
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config_parameter='fusion_helpdesk_central.openai_model',
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default='gpt-4o-mini',
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help='OpenAI model used for the engagement summary. Default '
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'gpt-4o-mini balances cost and quality — switch to gpt-4o '
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'or gpt-4o-2024-08-06 if you find summaries too thin.',
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)
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fhc_engagement_reminder_days = fields.Integer(
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string='Reminder After (days)',
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config_parameter='fusion_helpdesk_central.engagement_reminder_days',
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default=3,
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help='Days of inaction before the cron sends a single follow-up '
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'reminder to the owner. Set to 0 to disable reminders '
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'entirely. The cron sends at most one reminder per '
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'engagement regardless of this value.',
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)
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