396170b438
Ships the design spec at docs/superpowers/specs/2026-05-27-owner-approval-flow-design.md. What's new on central (fusion_helpdesk_central 19.0.1.2.0 -> 19.0.2.0.0): - Engagement model: 8 new fields on helpdesk.ticket (state, snapshotted owner email/name, single-use UUID4 token, sent/reminded/decided timestamps, AI summary, stored-computed turnaround hours). - Wizard: single + bulk modes on one fusion.helpdesk.engagement.wizard TransientModel with a child wizard.line for per-ticket bulk summaries. default_get pulls the OpenAI summary on open; AI fan-out for bulk is parallel via ThreadPoolExecutor (max 5 workers, 30s overall cap). - OpenAI client in utils.py — stdlib urllib, 15s per-call timeout, every failure collapses to '' so the wizard's manual-summary fallback fires. - Public portal: /fusion_helpdesk/engagement/<token>/<decision> GET + POST, four branded standalone QWeb pages (confirm/done/invalid/error). Token is single-use, cleared on confirm. Decision posts a public comment attributed to the resolved owner partner; chatter propagates to the employee's My Tickets thread per the "fully visible" UX choice. - Mail templates (single + bulk) with magic-link buttons. Bulk template renders one card per ticket, each with its own approve/reject URL. - Reminder cron: daily, single-shot per engagement, configurable via fusion_helpdesk_central.engagement_reminder_days ICP (default 3, 0 disables). - Reporting dashboard: pivot/graph/list/kanban over helpdesk.ticket filtered to engaged ones, with avg-turnaround measure. Menu lives under Helpdesk > Reporting > Owner Engagements. - Client_key extended with owner_email/owner_name fields; ticket.create upserts them from the client-side piggyback (no new sync endpoint). - 100% coverage on utils + integration tests on wizard, controllers, re-engagement, cron, computed turnaround. OpenAI mocked in CI. What's new on client (fusion_helpdesk 19.0.1.7.1 -> 19.0.2.0.0): - Two new ICP settings: fusion_helpdesk.owner_email / .owner_name with a new "Owner Approval" block in Settings > Fusion Helpdesk. - controllers/main.py::submit piggybacks both keys on every ticket payload so central keeps client_key.owner_email/name fresh automatically. Verified live end-to-end on entech -> nexa: payload upsert, wizard with mocked AI, action_send, portal GET/POST/GET-again cycle, second click hits the friendly invalid-token page. Token entropy = 122 bits (UUID4).
65 lines
3.4 KiB
XML
65 lines
3.4 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<!--
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Copyright 2026 Nexa Systems Inc.
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License OPL-1
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-->
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<odoo>
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<record id="res_config_settings_view_form_fhd" model="ir.ui.view">
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<field name="name">res.config.settings.view.form.fusion.helpdesk</field>
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<field name="model">res.config.settings</field>
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<field name="inherit_id" ref="base.res_config_settings_view_form"/>
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<field name="arch" type="xml">
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<xpath expr="//form" position="inside">
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<app data-string="Fusion Helpdesk"
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string="Fusion Helpdesk"
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name="fusion_helpdesk">
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<block title="Central Helpdesk Endpoint"
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name="fhd_endpoint">
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<setting id="fhd_remote_url"
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string="Remote URL"
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help="Base URL of the Odoo instance running the Helpdesk app.">
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<field name="fhd_remote_url" placeholder="https://erp.nexasystems.ca"/>
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</setting>
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<setting id="fhd_remote_db"
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string="Remote Database">
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<field name="fhd_remote_db" placeholder="nexamain"/>
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</setting>
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<setting id="fhd_remote_login"
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string="Service Login">
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<field name="fhd_remote_login" placeholder="support@nexasystems.ca"/>
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</setting>
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<setting id="fhd_remote_password"
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string="Service Password / API Key">
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<field name="fhd_remote_password" password="True"/>
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</setting>
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<setting id="fhd_remote_team_id"
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string="Helpdesk Team ID (optional)">
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<field name="fhd_remote_team_id"/>
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</setting>
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<setting id="fhd_client_label"
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string="Client Label"
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help="Tag prefixed to every ticket subject so support can identify the source deployment.">
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<field name="fhd_client_label" placeholder="ENTECH"/>
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</setting>
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</block>
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<block title="Owner Approval"
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name="fhd_owner_approval">
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<setting id="fhd_owner_name"
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string="Owner Name"
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help="Display name of the real decision-maker at your company. Used in approval emails and chatter attribution.">
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<field name="fhd_owner_name" placeholder="Jane Doe"/>
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</setting>
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<setting id="fhd_owner_email"
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string="Owner Email"
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help="Email of the real decision-maker. Used when central support requests approval for a ticket that needs sign-off. Leave blank to disable approval requests for this deployment.">
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<field name="fhd_owner_email" placeholder="owner@yourcompany.com"/>
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</setting>
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</block>
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</app>
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</xpath>
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</field>
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</record>
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</odoo>
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