gsinghpal e596723ba5 fix(fusion_helpdesk): render message bodies as HTML, not escaped text ...

The OWL dialog used <t t-out="m.body"/> on message bodies, but t-out
escapes plain strings — it only renders raw when the value is a Markup
instance. Bodies arrive over JSON-RPC as plain strings (Markup is a
client-side type, doesn't cross the wire), so the customer was seeing
literal "<p>This has been fixed.</p>" in the thread instead of the
rendered HTML.

Wrap incoming bodies in `markup()` at the boundary (openTicket +
sendReply call sites) so the template renders them as the sanitised
HTML the central chatter already produced. Trust is fine — the body is
sanitised server-side by mail.thread before it ever leaves nexa.

Bumps fusion_helpdesk to 19.0.1.7.1.

2026-05-27 11:40:17 -04:00

1.8 KiB

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