fix(fusion_helpdesk_central): wizard dialog closed on Generate Summary click

Previous fix (return True from action_generate_summary) prevented the
self-id crash but introduced a worse regression: Odoo's web client
auto-closes target='new' modals on any non-action return — the
"wizard done" convention. So Generate Summary updated the field and
then immediately killed the dialog, leaving the user with no chance
to click Send Engagement.

The only Odoo-19 idiom that reliably keeps a wizard dialog open
across a button click is to return an act_window dict that re-opens
the same wizard record (res_id=self.id). That was the original
approach — it crashed because of the active_id self-id collision in
default_get. With the active_model='helpdesk.ticket' guard now in
place (from 0104e877), the re-open is safe.

Belt-and-suspenders: the re-open action passes context={} explicitly,
so even if a future change to default_get drops the active_model
guard, there's no parent-form active_id leaking in to confuse the
ticket lookup. The wizard record is loaded by res_id directly; Odoo
19 doesn't call default_get for record loads, only for new-record
creation.

Centralised the re-open logic in _reopen_action so single + bulk
modes share the same code path.

Bumps fusion_helpdesk_central to 19.0.2.3.4.
This commit is contained in:
gsinghpal
2026-05-27 15:12:33 -04:00
parent f19ca02e05
commit 76866a7c76
2 changed files with 36 additions and 14 deletions

View File

@@ -3,7 +3,7 @@
# License OPL-1
{
'name': 'Fusion Helpdesk Central — Client API Keys',
'version': '19.0.2.3.3',
'version': '19.0.2.3.4',
'category': 'Productivity',
'summary': 'Admin UI on the central Odoo for issuing per-client API '
'keys used by fusion_helpdesk client deployments.',